Luxury Spa Concierge & Guest Relations

Placements24; Sandton; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Spa treatment discounts

World-class spa environment

Professional development

Supportive work culture

Job summary

Placements24 is seeking a Luxury Spa Concierge & Guest Relations professional for a prestigious Sandton spa, ensuring guests receive unparalleled service from arrival to departure.

You will manage guest inquiries, coordinate appointments, and offer tailored recommendations while maintaining discretion and a polished image.

Join a world-class spa environment and contribute to elite client experiences in Gauteng's luxury market.

Qualifications

• Proven experience in luxury hospitality, guest relations, or a client-facing role.
• Exceptional communication and interpersonal skills.
• Polished, discreet professional appearance and service-focused mindset.
• Calm and efficient under pressure with multitasking ability.
• Familiarity with spa operations and terminology is a plus.
• Discretion and confidentiality when handling guest information.

Responsibilities

• Greet guests on arrival and departure with a luxurious welcome.
• Manage guest inquiries and requests via phone, email, and in person.
• Coordinate spa appointments ensuring timely service.
• Provide information about services and make tailored recommendations.
• Anticipate guest needs and offer proactive assistance.
• Handle guest concerns promptly to ensure satisfaction.
• Maintain reception and relaxation areas' appearance.

Skills

Luxury hospitality

Guest relations

Communication

Interpersonal skills

Problem solving

Calm under pressure

Discretion

Job description

About the Role

Our client is seeking an exceptional Luxury Spa Concierge & Guest Relations professional to join their prestigious spa located in the affluent district of Sandton . This role is dedicated to ensuring every guest receives unparalleled service, personalized attention, and a memorable experience from arrival to departure. You will be the embodiment of the spa's commitment to luxury and wellness, managing guest inquiries, coordinating services, and resolving any issues with grace and efficiency. The ideal candidate is polished, discreet, and possesses a passion for delivering world-class hospitality within the esteemed Gauteng luxury market.

Key Responsibilities

• Greet guests warmly upon arrival and departure, providing a seamless and luxurious welcome.
• Manage all guest interactions, inquiries, and requests via phone, email, and in person with utmost professionalism.
• Coordinate spa appointments, ensuring efficient scheduling and timely service delivery for all guests.
• Provide detailed information about spa services, treatments, and amenities, making tailored recommendations.
• Anticipate guest needs and proactively offer assistance to enhance their spa journey.
• Handle any guest concerns or complaints promptly and effectively, ensuring guest satisfaction.
• Maintain the appearance and ambiance of the spa's reception and relaxation areas.

Requirements

• Proven experience in luxury hospitality, guest relations, or a similar client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills.
• A polished demeanor, professional appearance, and a passion for service excellence.
• Ability to remain calm and efficient under pressure, handling multiple tasks simultaneously.
• Familiarity with spa operations and terminology is a plus.
• Discretion and a commitment to maintaining client confidentiality.

Benefits

• Competitive salary and potential for gratuities/bonuses.
• Significant discounts on luxury spa treatments and products.
• Opportunities to work in a world-class spa environment in Sandton .
• Professional development and training in luxury guest services.
• A sophisticated and supportive work culture focused on elite client experiences.