Day Spa Manager

Placements24; Sandton; On-site; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Health benefits

Retirement plans

Spa service & product discounts

Professional development

Prestigious spa environment

Job summary

Placements24 in Sandton is seeking an experienced Day Spa Manager to oversee all spa operations, guest services, staff management, and financial performance.

You will lead therapists and reception staff, implement service protocols, manage inventory and budgets, and drive marketing initiatives to attract and retain clients while maintaining a tranquil, luxurious guest experience.

Qualifications

• Minimum 5 years of progressive management experience in spa or hospitality.
• Proven leadership skills with ability to motivate and manage a diverse team.
• Strong financial acumen including budgeting, P&L management, and reporting.

Responsibilities

• Manage daily spa operations, including staff scheduling, client appointments, and service quality control.
• Lead, train, and mentor spa therapists and reception staff, fostering a high-performance culture.
• Develop and implement service protocols and guest experience standards.
• Manage inventory, ordering of spa products, and financial budgets.
• Oversee marketing and promotional activities to attract and retain clients.
• Ensure compliance with health, safety, and hygiene regulations within the spa.

Skills

Leadership

Staff Management

Customer Service

Budgeting

Marketing

Wellness Industry Knowledge

Communication

Job description

About the Role

Our client, a luxurious day spa situated in the heart of Sandton , is seeking an experienced and visionary Day Spa Manager . This critical role involves overseeing all aspects of spa operations, from client services and staff management to financial performance and marketing initiatives. You will be responsible for upholding the spa's reputation for excellence, ensuring unparalleled guest experiences, and driving the strategic growth of the business. The ideal candidate possesses strong leadership skills, a deep understanding of the wellness industry, and a passion for creating a tranquil and rejuvenating environment.

Key Responsibilities

• Manage daily spa operations, including staff scheduling, client appointments, and service quality control.
• Lead, train, and mentor spa therapists and reception staff, fostering a high-performance culture.
• Develop and implement service protocols and guest experience standards.
• Manage inventory, ordering of spa products, and financial budgets.
• Oversee marketing and promotional activities to attract and retain clients.
• Ensure compliance with all health, safety, and hygiene regulations within the spa.

Requirements

• Minimum of 5 years of progressive management experience in the spa or hospitality industry.
• Proven leadership skills with the ability to motivate and manage a diverse team.
• Strong financial acumen, including budgeting, P&L management, and reporting.
• Excellent customer service and interpersonal communication skills.
• Deep understanding of spa treatments, wellness trends, and product knowledge.
• Ability to maintain a serene and professional atmosphere in Sandton .

Benefits

• Highly competitive salary and performance-based bonus structure.
• Comprehensive health, retirement, and other employee benefits.
• Significant discounts on spa services and retail products.
• Opportunities for professional development and industry certifications.
• Work within a prestigious and beautifully designed spa environment.