Senior Spa Manager & Wellness Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Health insurance and wellness benefits

Professional development and education

Employee discounts on services and产品

Job summary

Placements24 is recruiting a Senior Spa Manager & Wellness Coordinator for a premier facility in Richards Bay. The role combines on-site leadership with strategic remote planning to elevate guest experiences and drive business growth.

You will lead spa staff, oversee operations, develop new treatments and wellness programs, manage budgets, and ensure top-tier service in a serene environment. Hybrid work setup preferred.

Qualifications

• Minimum of 5 years of spa management or leadership experience.
• Proven ability to lead and develop a team.
• Strong knowledge of spa operations, treatments and products.
• Excellent customer service and communication skills.
• Experience with spa management software and POS systems.
• Ability to manage budgets and drive growth.

Responsibilities

• Lead and motivate a team of spa therapists and front-desk staff.
• Oversee daily spa operations and scheduling.
• Develop new spa treatments, packages and wellness programs.
• Manage inventory and costs of spa products.
• Handle client inquiries and feedback professionally.
• Monitor financial performance and budgets; drive revenue growth.
• Ensure health, safety and hygiene standards.

Skills

Spa leadership

Staff training

Spa operations

Customer service

POS systems

Budgeting

Tools

Spa management software

POS systems

Job description

About the Role

Our client is seeking an experienced and dynamic Senior Spa Manager & Wellness Coordinator to oversee operations and enhance the client experience at their premier facility in Richards Bay. This leadership role involves managing spa staff, optimizing service offerings, maintaining high standards of customer service, and driving business growth. You will be responsible for ensuring a serene and professional atmosphere, coordinating wellness programs, and managing inventory and operational budgets. This hybrid role balances on-site leadership with strategic remote planning, perfect for an individual passionate about the beauty and wellness industry who can inspire a team and cultivate a thriving spa environment.

Key Responsibilities

• Lead, train, and motivate a team of spa therapists and front-desk staff.
• Oversee daily spa operations, ensuring smooth scheduling and exceptional client service.
• Develop and implement new spa treatments, packages, and wellness programs.
• Manage inventory of spa products and supplies, ensuring adequate stock levels and cost control.
• Handle client inquiries, complaints, and feedback professionally and effectively.
• Monitor financial performance, manage budgets, and implement strategies for revenue enhancement.
• Ensure adherence to health, safety, and hygiene standards within the spa.

Requirements

• Minimum of 5 years of experience in spa management or a similar leadership role in the beauty/wellness industry.
• Proven ability to lead and develop a team.
• Strong understanding of spa operations, treatments, and product knowledge.
• Excellent customer service, communication, and interpersonal skills.
• Experience with spa management software and POS systems.
• Demonstrated ability to manage budgets and drive business growth.

Benefits

• Competitive salary with performance-based bonuses.
• Health insurance and wellness benefits.
• Opportunities for professional development and continuing education.
• Employee discounts on spa services and products.
• A supportive and growth-oriented work environment in a beautiful setting.