Senior Service Executive

Dubai Auto Gallery; uMhlathuze Local Municipality; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Dubai Auto Gallery in KwaZulu-Natal is seeking an experienced Service Network Manager to oversee two- and three-wheeler dealers, expand the network, and ensure compliance with service policies. You will lead training programs, manage spare parts channels, and drive MIS reporting for dealer networks.

The role requires strong English skills, 2W/3W automotive knowledge, and proven people management abilities to build a capable service team in a dynamic market.

Qualifications

• Knowledge of written and spoken English is a must.
• Knowledge & experience in auto OEM industry.
• Well versed with MS Office applications.
• People Management Skills.
• Knowledge of 2W /3W automobile functioning and related parts is a must.
• Knowledge of industry best practices.

Responsibilities

• Handling Dealers (2wheelers/ 3 wheelers) and Network expansion.
• Check the overall functioning of 2/3W equipments and its usage by the dealer service staff.
• Check for all service policies and the systems and ensure its compliance by dealer staff.
• Handle customer complaint and Customer Retention Activities.
• Develop or expand secondary service network.
• Organize and conduct Service Training programs at Dealership companies.
• Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W.
• Appoint, develop spare parts Dealer Net work, channel Spare parts Sales Network.
• Achieve Spare parts sales targets as per the quota.
• Lead/support the Team of Service.
• MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.

Skills

English proficiency

People management

Automotive knowledge

2W/3W knowledge

OEM industry experience

Tools

MS Office

Job description

Responsibilities

• Handling Dealers (2wheelers/ 3 wheelers) and Network expansion.
• Check the overall functioning of 2/3W equipments and its usage by the dealer service staff.
• Check for all service policies and the systems and ensure its compliance by dealer staff.
• Handle customer complaint and Customer Retention Activities.
• Develop or expand secondary service network.
• Organize and conduct Service Training programs at Dealership companies.
• Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W.
• Appoint, develop spare parts Dealer Net work, channel Spare parts Sales Network.
• Achieve Spare parts sales targets as per the quota.
• Lead/support the Team of Service.
• MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.

Additional Remarks

• Knowledge of written and spoken English is a must.
• knowledge & experience in auto OEM industry
• Well versed with MS office applications.
• People Management Skills
• Knowledge of 2W /3W automobile functioning and related parts is a must.
• Knowledge of industry best practices.