Dealer Development Lead

HashtagTalent; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Harley-Davidson is seeking a seasoned Market Dealer Network Manager to drive growth and development strategies across the dealer network in South Africa. You will analyze markets, onboard new dealers, set standards, and support contracts and relocations to strengthen customer experience.

You will lead training, monitor performance, and implement data-led reviews to inform the Dealer Network Representation Plan.

Qualifications

• Degree preferred with 8+ years of related experience.
• Typically requires a minimum of 8 years of related experience.
• Fluent in English and local language.
• Strong negotiation and communication skills.
• Proficient with KPI, P&L statements and Balance Sheets.

Responsibilities

• Undertakes market analysis and planning using planning tools, prospecting, entry and exit processes and new dealer onboarding.
• Implement minimum dealer standards and dealer policies, ensuring communication, maintenance and adherence through the field team.
• Supports new and existing dealers with the new contract and contract renewal process.
• Develops, supports and enables the dealer network to improve customer experience.
• Manages dealer commercial and technical training.
• Leads ongoing data-led market dealer network review process for the Dealer Network Representation Plan.
• Drives continuous improvement in dealer capability and performance through surveys, analysis and action plans.
• Supports with the facilitation of change in dealerships' ownership structure.

Skills

Negotiation

Communication

Leadership & Influence

Education

Degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Harley-Davidson fulfills dreams of personal freedom for people around the world. This has been our bold and unique purpose since 1903. We give people the means to express themselves; the means to liberate themselves from whatever constrains them. To do this, we must be the best at helping customers achieve personal freedom. Their journey begins when they feel a deep emotional connection to our exceptional and distinct products. Our retail experience takes them a step further, connecting them to the brand in their own highly personal and customized way. We can build the motorcycle the customer wants, when they want it, through flexible manufacturing. Fulfilling dreams of personal freedom requires us to work as one company, one team, moving in one direction. We are customer led in all we do, and we believe and invest in our people and our communities. When we live our purpose, customers experience a lasting bond of freedom with one another and our dealers and H-D will continue to grow.

Job Description

This role is responsible for the planning, execution and delivery of the market dealer network growth and development plans to achieve the market strategic business objectives. This includes market and dealer network analytics, prospecting and new dealer and alternative retail outlet appointments, together with the continuous improvement of our existing network, including relocations, refurbishments and dealer training.

Duties:

• Undertakes market analysis and planning using planning tools, prospecting, entry and exit processes and new dealer on boarding.
• Implement minimum dealer standards and dealer policies, ensuring their communication, maintenance and adherence through the field team.
• Supports new and existing dealers with the new contract and contract renewal process.
• Develops, supports and enables the dealer network to improve customer experience.
• Manages dealer commercial and technical training.
• Leads an ongoing data-led market dealer network review process. This builds the strategic dealer Network Representation Plan which requires ongoing implementation, monitoring and reporting.
• Drives continuous improvement in dealer capability and performance through surveys, analysis and action plans.
• Supports with the facilitation of change in dealerships' ownership structure.

Qualifications

• Degree preferred
• Typically requires a minimum of 8 years of related experience
• Ability to communicate fluently in English and local language.
• Fluent with Key Performance Indicators, Profit & Loss statements and Balance Sheets.
• Excellent negotiation, influencing and communication skills.
• Proficient in Microsoft Excel, Word and Outlook. Lead effectively through collaboration and influence.

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