Aftermarket Team Leader M/F

Groupe CFAO; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Groupe CFAO in South Africa seeks an experienced Field Service Leader to drive team performance and service delivery across batteries and chargers. You will lead field operations, coordinate technicians, and align activities with safety and quality standards.

The role emphasizes strategic planning, cost control, and stakeholder engagement to improve efficiency and customer satisfaction. A strong focus on leadership, communication, and safety is essential.

Qualifications

• 5+ years in servicing, maintenance and repair of industrial batteries and chargers.
• Strong ability to manage, lead, and coach a team; plan and control activities for productivity.
• Excellent communication and customer service; ability to resolve queries.
• Ability to plan, develop and implement strategic objectives aligned with department goals.
• Strong analytical ability; interpret financial goals and actions.

Responsibilities

• Drive 70% of field service time on admin, management and planning functions.
• Provide technical support and assistance to Field Service Teams.
• Conduct fleet assessments and customer visits via mobile app.
• Monitor profitability of service contracts and department.
• Lead weekly performance meetings with controllers.
• Ensure Health & Safety compliance and vehicle cleanliness.

Skills

Team leadership

Planning & organizing

Communication

Customer service

Analytical skills

Financial acumen

Decision making

Change management

OHSACT knowledge

Education

Qualification in Batteries and Chargers

Job description

The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:

• Relevant qualification (Batteries and chargers)
• 5 years + industry experience, with servicing, maintenance and repair of industrial batteries and chargers
• Strong ability to manage, lead and coach a team; ability to plan, organise and control business activities and people for optimum productivity and efficiency.
• Ability to negotiate on a win-win basis.
• Highly developed communication skills with people at all levels in an organization
• Excellent customer service skills; ability to listen to, understand and resolve customer queries; sense of urgency.
• Ability to plan, develop and implement strategic objectives in accordance with department goals.
• Strong analytical ability
• Ability to grasp financial / numerical information, ability to interpret financial goals and implement actions to achieve team financial objectives.
• Strong decision-making skills & ability to use initiative and assume responsibility.
• Consistent, visible, and proactive leadership skills; ability to make decisions, take action and apply corrective measures when required.
• Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement.
• Ability to manage change in a dynamic environment; Ability to adapt to and accept change, new ideas, new challenges.
• Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement.
  Working knowledge of OHSACT, ASEC & environmental legislation

Profile

• 70% of the field service team leader recoverable time must be driven by key performance areas
  as per job profile for administrative, management and planning functions.
• The 30 % must be spent with technicians that Service/Maintain & Repair Units at Customers
• Sites by providing practical and Technical Support and assistance to the Field Service Teams.
• Conducting fleet assessment with mobile application
• Conducting customer visits with mobile application
• Customer service perceptions and satisfaction
• Profitability of service contracts including quality of machines
• Profitability of department
• Achieving Employee Morale Survey and Investors In People targets by promoting positive Team cohesiveness and motivation
• Accomplishing company strategic goals
• Technical Support to Field Service Technicians
• Health & Safety compliance, Van cleanliness.
• Health and Safety awareness in the field
• Parameter settings on installation of equipment as and when required.
• Sales Support on Demo’s and Handovers for new equipment when required.
• Aid with complex estimates, Off Hire checks, Damage Reports and present to customer.
• Assisting with Accident/Incident reports and investigations on site as and when required
• Reports for techs monthly appraisals and vehicle inspections
• Machines down time report
• Equipment inspections for major repair/services
• Technician planning assistance with controllers
• Weekly Performance meetings with controllers and managing Job Cards for timeously processing in managing Open WIP Reports.
• Monthly customer meetings on performance and ways to help.
• Assisting techs on technical problems and fault findings
• Call on new businesses for labour/parts/rentals.
• Managing maintenance spend contracts and repairs done.
• Warranty processing and management ensuring timely submission and approval as set out in warranty policy.
• Ensuring Costs are managed for the Field Service Teams aligned to Departmental Budge
• Queries to solve with customers on repairs and outstanding order