Service Admin Manager

Optimized People; Sandton; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Optimized People is seeking a seasoned Senior Service Manager to lead service advisors, booking and warranty clerks, and keep workshop administration running smoothly in a fast-paced dealership environment. The role focuses on building customer relations, driving service and warranty claims processes, and ensuring compliance, cost control, and accurate reporting with OEM and internal teams.

You will monitor KPIs, manage budgets, and drive profitability while training staff and aligning with OEM

Qualifications

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management.
• Experience with corporate dealerships and volume brands.
• Track record of reaching targets and making profits for the department.

Responsibilities

• Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers.
• Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration.
• Administration and service management duties including compliance, data management, and process improvements.

Skills

Senior service advisor

Administrative management

Vendor coordination

Job description

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management
• Experience with corporate dealerships and volume brands
• Track record of reaching targets and making profits for the department

Experience

Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers. Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration

Key Responsibilities

1. PRODUCTION AND EFFECIENCY

• Reports accurate daily, monthly, annually
• Daily recon
• Weekly WIP - (Every Friday)
• Weekly Cash outstanding
• Weekly warranty / service claims Reports accurate daily, monthly, annually
• Labour targets managed (Attached Organogram)
• OEM and Internal Audit Compliance - 100% - Avoid paybacks
• Ensuring work is costed according to authorisations
• Building and maintaining of relationships with OEM
• Constant tracking of invoicing and monies outstanding from OEM
• Working closely with Financial Manager on payment allocations
• Ensuring Oem bulletins are up to date
• Training and set up of all new admin staff of all platforms
• Ensuring staff adhere to company policy and procedures

2. COMPLIANCE

• Departmental adherence to admin protocols with regards to evolve and IAL
• All documents sent out by OEM to be signed and returned before deadline
• Data Management Quality - 100%
• Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, etc.
• 100% compliance - AVOID paybacks

3. ADMINISTRATION AND SERVICE MANAGEMENT

• CSI & SSI 90%
• Age analysis
• Warranty claims submission done with 24hours and aligned to standards set by OEM
• Departmental adherence to admin protocols with regards to evolve and auto hub
• Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, parts, etc.
• Quality control all service and warranty submissions weekly to ensure all submitted accurately and aligned to OEM standards