Senior Service Advisor

Man Automotive (South Africa) (Pty) Ltd; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Man Automotive (South Africa) (Pty) Ltd is seeking a Workshop Administration role responsible for managing and controlling all workshop administration, including on-sites, and overseeing WIP, training, travel, and campaigns. The role monitors hours sold and productivity, ensures warranty and R&M claims procedures, and maintains data integrity.

The position requires handling CXI queries, invoicing accuracy, and daily reporting.

Responsibilities

• Manage and control all workshop administration, including on-sites.
• Manage debtor queries and cash accounts.
• Manage and control WIP on a daily basis.
• Manage and control training and travel.
• Manage and control campaigns.
• Monitor and report on hours sold, hours worked, efficiency and productivity levels.
• Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.
• Handle all CXI queries and ensure that a high CXI score is maintained.
• Responsible for ensuring data integrity.
• Ensure that job cards are accurately costed ad invoiced timeously.
• Perform weekly documented job card quality checks.
• Responsible for sublet invoices follow-up and control.
• Keep accurate record of all warranty and R&M rejections and follow-up until finalised.
• Compile WIP and hours sold figures on a daily basis.
• Distinguish between all warrantable and non-warrantable labour lines.
• Assist the Service Advisors and Costing Clerks as and when required.
• Perform any other work related as tasks required by management.

Job description

• Manage and control all workshop administration, including on-sites.
• Manage debtor queries and cash accounts.
• Manage and control WIP on a daily basis.
• Manage and control training and travel.
• Manage and control campaigns.
• Monitor and report on hours sold, hours worked, efficiency and productivity levels.
• Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.
• Handle all CXI queries and ensure that a high CXI score is maintained.
• Responsible for ensuring data integrity.
• Ensure that job cards are accurately costed ad invoiced timeously.
• Perform weekly documented job card quality checks.
• Responsible for sublet invoices follow-up and control.
• Keep accurate record of all warranty and R&M rejections and follow-up until finalised.
• Compile WIP and hours sold figures on a daily basis.
• Distinguish between all warrantable and non-warrantable labour lines.
• Assist the Service Advisors and Costing Clerks as and when required.
• Perform any other work related as tasks required by management.