Controller M/F

Groupe CFAO; KwaZulu-Natal; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading service provider in Africa seeks an Assistant to manage technician schedules, customer communications, and invoicing. The role demands strong organizational skills and experience in customer service. You will coordinate service activities, process invoices, and maintain accurate records, contributing to service excellence in a dynamic environment.

Qualifications

• Experience in scheduling and dispatching technicians.
• Proven track record in customer service and complaints handling.
• Strong organizational skills and the ability to prioritize tasks.

Responsibilities

• Schedule, plan, and dispatch technicians for service activities.
• Handle customer calls, complaints, and queries efficiently.
• Process invoices and maintain service records accurately.

Skills

Scheduling

Customer communication

Invoicing

Administrative tasks

Job description

Administration - Administration -Assistant

Contract

Contractual hours

Full-time

Profile

• Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
• Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers
• Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
• Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
• Ensuring technicians achieve labour recovery =>80%
• Ensuring that the team achieves predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
• Processing of Service, Maintenance Agreements (as and when required), updating of records on Autoline system. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting team leader / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
• Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or team leader / foreman
• Processing of creditors invoices, creating order numbers
• Submitting of tax invoices and job cards to customers for chargeable & maintenance work
• Preparing quotations, submitting, following up with the customers and submitting to team leader / foreman to follow up on order numbers
• Resolve debtors’ queries and follow through until resolved
• Resolve creditors queries and follow through until resolved
• GPS amendments to be done weekly, business & private trips respectively
• Processing of technician’s overtime
• Ordering of parts & following up with relevant supplier
• General administrative duties (emailing, filing, reports, etc.)
• Maintaining and updating information on database

Job location

Africa, South Africa