Senior Retail Strategist - E-commerce & Omni-channel

Placements24; Stellenbosch; Híbrido; ZAR 900.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Health benefits

Retirement savings plan

Executive coaching

Professional development

Generous annual leave

Descripción de la vacante

Placements24 is seeking a Senior Retail Strategist to lead the development and execution of e-commerce and omni-channel strategies from a remote location in South Africa. You will shape the digital retail landscape, drive online growth, and ensure a seamless cross-channel customer experience.

The ideal candidate has 7–10 years in retail strategy and a track record of transforming online retail operations, with strong analytical and collaboration skills to work with teams across locations.

Formación

• 7–10 years of experience in retail strategy, e-commerce, or omni-channel management with a focus on digital transformation.
• Proven track record of developing and executing e-commerce and omni-channel strategies that drive growth.
• Deep understanding of online retail operations, digital marketing, customer analytics, and relevant technologies.

Responsabilidades

• Develop and implement comprehensive e-commerce and omni-channel strategies to enhance customer experience and drive sales growth.
• Conduct market research and competitive analysis to identify trends, opportunities, and disruptions in retail.
• Define the roadmap for digital product development including website enhancements, mobile app features, and new online services.
• Collaborate with marketing, sales, operations, and IT to ensure cohesive execution of omni-channel initiatives.
• Optimize the customer journey across digital and physical touchpoints focusing on personalization, convenience, and engagement.
• Analyze performance metrics, customer data and sales results to measure strategy effectiveness and identify improvements.
• Lead cross-functional teams on strategic projects ensuring timely delivery and alignment with business objectives.
• Stay at the forefront of retail technology and innovation, evaluating and recommending new tools and platforms.
• Develop business cases and financial models to support investments in digital initiatives.
• Present strategic recommendations and performance updates to senior leadership from a remote perspective.

Conocimientos

Retail strategy

E-commerce

Omni-channel

Digital transformation

Project management

Agile methodologies

Data analytics

Remote collaboration

Educación

MBA

Descripción del empleo

About the Role

Our client, a forward-thinking retail group with a significant online presence, is seeking an experienced and visionary Senior Retail Strategist to lead the development and execution of their e-commerce and omni-channel strategies. This is a fully remote position, providing the opportunity to work from anywhere within South Africa. The successful candidate will be responsible for shaping the future of our client's digital retail landscape, ensuring a seamless and integrated customer experience across all touchpoints. You will analyze market trends, identify opportunities for innovation, and develop actionable strategies to drive online growth, customer engagement, and loyalty. This role requires a deep understanding of the evolving retail environment, strong analytical capabilities, and a proven ability to lead complex projects. The ideal candidate is a strategic thinker with a passion for digital transformation and a track record of success in e-commerce and omni-channel retail. As a remote-first role, exceptional communication and collaboration skills are essential for success, enabling effective interaction with teams across different locations. We are looking for a thought leader who can drive significant business impact from a remote setting.

Key Responsibilities

• Develop and implement comprehensive e-commerce and omni-channel strategies to enhance customer experience and drive sales growth.
• Conduct market research and competitive analysis to identify emerging trends, opportunities, and potential disruptions in the retail sector.
• Define the roadmap for digital product development, including website enhancements, mobile app features, and new online service offerings.
• Collaborate with marketing, sales, operations, and IT departments to ensure cohesive execution of omni-channel initiatives.
• Optimize the customer journey across all digital and physical touchpoints, focusing on personalization, convenience, and engagement.
• Analyze performance metrics, customer data, and sales results to measure the effectiveness of strategies and identify areas for continuous improvement.
• Lead cross-functional teams on strategic projects, ensuring timely delivery and alignment with business objectives.
• Stay at the forefront of retail technology and innovation, evaluating and recommending new tools and platforms.
• Develop business cases and financial models to support strategic investments in digital initiatives.
• Present strategic recommendations and performance updates to senior leadership from a remote perspective.

Requirements

• Minimum of 7-10 years of experience in retail strategy, e-commerce, or omni-channel management, with a strong focus on digital transformation.
• Proven track record of developing and executing successful e-commerce and omni-channel strategies that resulted in significant business growth.
• Deep understanding of online retail operations, digital marketing, customer analytics, and relevant technologies.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Strong project management capabilities with experience leading complex, cross-functional initiatives.
• Exceptional communication, presentation, and interpersonal skills, particularly vital for a remote role.
• Experience with agile methodologies and a data-driven approach to decision-making.
• A Master's degree in Business Administration, Marketing, or a related field is highly desirable.
• Ability to work autonomously and manage priorities effectively in a remote work environment.
• Passion for innovation and a forward-thinking perspective on the future of retail.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Fully remote work flexibility, allowing for work from anywhere in South Africa.
• Opportunity to shape the digital future of a leading retail organization.
• Comprehensive health benefits and retirement savings plan.
• Access to executive coaching and continuous professional development programs.
• Generous annual leave and paid time off.
• A dynamic and intellectually stimulating work environment.