Senior Retail Store Manager

Placements24; East London; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Training programs

Career progression

Job summary

Placements24 is seeking an experienced Senior Retail Store Manager to oversee operations at the East London store in the Eastern Cape. The role focuses on delivering exceptional customer experiences while driving commercial success in a busy retail environment.

You will lead a diverse team, optimize store performance, and ensure brand standards are upheld. The position requires hands-on leadership, strong operational and people management, and the ability to adapt to a dynamic retail landscape.

Qualifications

• Proven experience as a Senior Retail Store Manager or similar.
• Track record of achieving sales targets and improving store profitability.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of retail operations, inventory management, and customer service principles.
• Ability to analyze performance data and make informed decisions.

Responsibilities

• Oversee day-to-day retail operations and ensure adherence to policies.
• Lead, train, and motivate a team to meet sales targets and deliver excellent service.
• Manage inventory levels, stock control, and visual merchandising to maximize sales and minimize loss.
• Implement and monitor sales strategies to drive revenue and profitability for the East London store.
• Handle customer inquiries, complaints, and escalations professionally.

Skills

Leadership

Sales target achievement

Inventory management

POS systems

Customer service

Data analysis

Communication

Team motivation

Tools

Retail management software

Job description

About the Role

Our client, a leading name in the dynamic retail sector, is seeking an experienced and results-driven Senior Retail Store Manager to oversee operations at their bustling East London, Eastern Cape location. This is a pivotal role for an individual passionate about delivering exceptional customer experiences and driving commercial success. The ideal candidate will be a hands-on leader, adept at managing a diverse team, optimizing store performance, and upholding the high standards of our client's brand. You will be instrumental in shaping the in-store environment, ensuring operational efficiency, and fostering a positive and engaging atmosphere for both staff and customers. This opportunity offers a challenging yet rewarding environment for a motivated retail professional looking to make a significant impact in the Eastern Cape .

Key Responsibilities

• Oversee all day-to-day retail operations, ensuring seamless functionality and adherence to company policies.
• Lead, train, and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Manage inventory levels, stock control, and visual merchandising to maximize sales potential and minimize loss.
• Implement and monitor sales strategies to drive revenue growth and profitability for the East London store.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Ensure compliance with health, safety, and security regulations within the store premises.
• Analyze sales data and market trends to identify opportunities for improvement and strategic planning.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Maintain a high standard of store presentation and cleanliness.

Requirements

• Proven experience as a Retail Store Manager or in a similar senior retail management role, ideally within a fast-paced environment.
• Demonstrable success in achieving sales targets and improving store profitability.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of retail operations, inventory management, and customer service principles.
• Ability to analyze performance data and make informed decisions.
• Proficiency in retail management software and POS systems.
• A passion for the retail industry and a customer-centric approach.
• Resilience and adaptability to changing retail landscapes.
• Must be available to work flexible hours, including weekends and public holidays, as required by the operational needs of the East London store.
• Based in or willing to relocate to East London, Eastern Cape .

Benefits

In return for your dedication and expertise, our client offers a competitive remuneration package. This includes a substantial annual salary and performance-based incentives. You will benefit from comprehensive training programs designed to enhance your management skills and career progression within the retail industry. This role provides the opportunity to work with a well-respected brand, manage a dedicated team, and contribute directly to the success of a key retail location in the Eastern Cape . Further benefits include potential for career advancement within the organization and a dynamic work environment.