Senior Retail Store Manager

Placements24; Bloemfontein; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses and incentives

Training and development opportunities

Employee discount on store merchandise

Career progression

Job summary

Placements24 seeks a Senior Retail Store Manager for a high-traffic Bloemfontein location. Lead daily store operations, coach a motivated team, and drive revenue through strategic selling and exceptional service.

You will optimize inventory, analyze sales trends, ensure policy compliance, and uphold brand standards while delivering a superior customer experience in a dynamic retail environment.

Qualifications

• 5+ years of experience in retail management, with at least 2 years in a senior or supervisory role.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership, team management, and interpersonal skills.
• Excellent communication and customer service skills.
• Proficiency in retail management software and MS Office Suite.

Responsibilities

• Oversee daily store operations, ensuring smooth and efficient workflow.
• Manage, train, and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Develop and implement effective sales strategies to drive revenue growth.
• Maintain optimal inventory levels through diligent stock management, including ordering, receiving, and merchandising.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyze sales data and market trends to identify opportunities for improvement and growth.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Manage store budgets and control expenses effectively.

Skills

Leadership

Team management

Interpersonal skills

Communication

Customer service

Problem-solving

Decision-making

Resilience

Education

Bachelor's degree in Business Administration

Tools

Retail management software

MS Office Suite

Job description

About the Role

Our client is seeking a highly experienced and motivated Senior Retail Store Manager to oversee operations at a bustling retail location in Bloemfontein, Free State . This is a pivotal role requiring a strategic thinker with a proven track record in driving sales, managing teams, and ensuring exceptional customer experiences. You will be instrumental in maintaining brand standards, optimizing inventory, and contributing to the overall success of the retail outlet. The ideal candidate possesses strong leadership qualities and a passion for the retail industry, with a deep understanding of market trends and consumer behavior within the Free State region. This position offers a dynamic work environment where your contributions will be directly visible and highly valued.

Key Responsibilities

• Oversee daily store operations, ensuring smooth and efficient workflow.
• Manage, train, and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Develop and implement effective sales strategies to drive revenue growth.
• Maintain optimal inventory levels through diligent stock management, including ordering, receiving, and merchandising.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyze sales data and market trends to identify opportunities for improvement and growth.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Manage store budgets and control expenses effectively.
• Uphold the brand's image and standards through visual merchandising and store presentation.
• Conduct regular performance reviews and provide ongoing coaching to staff.

Requirements

• Minimum of 5 years of experience in retail management, with at least 2 years in a senior or supervisory role.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership, team management, and interpersonal skills.
• Excellent communication and customer service skills.
• Proficiency in retail management software and MS Office Suite.
• Solid understanding of inventory management and visual merchandising principles.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A degree in Business Administration, Marketing, or a related field is advantageous.
• Demonstrated problem-solving abilities and decision-making skills.
• Resilience and a positive attitude in a fast-paced retail environment.

Benefits

• Competitive annual salary package.
• Performance-based bonuses and incentives.
• Comprehensive training and development opportunities.
• Employee discount on store merchandise.
• Opportunity to advance within a reputable retail organization.
• A supportive and dynamic team environment.