Senior Retail Sales Specialist (Remote)

Placements24; Pietermaritzburg; Hybrid; ZAR 77,000 - 94,000; Full time

Benefits offered by this job

Health insurance

PTO

Professional development

Retirement plan

Home office stipend

Remote culture

Job summary

Placements24 is seeking a Senior Retail Sales Specialist to drive online sales and customer engagement from a remote setup. You will develop strategies, analyze trends, and lead initiatives across digital channels while delivering exceptional service.

The ideal candidate has extensive ecommerce experience, a proven sales track record, and strong CRM and SEO knowledge to optimize performance in a remote-first environment.

Qualifications

• Bachelor's degree in Business, Marketing or related field preferred.
• 5+ years in retail sales with ecommerce focus.
• Proven track record of meeting revenue targets.
• Strong knowledge of digital marketing, SEO, social media for retail.

Responsibilities

• Develop and execute sales strategies to meet revenue targets for online retail.
• Analyze sales data, market trends, and competitors for opportunities.
• Nurture client relationships and deliver exceptional customer service.
• Coordinate with marketing and product teams on campaigns and launches.
• Prepare detailed sales reports and forecasts for senior management.
• Stay updated on ecommerce technologies and best practices.
• Provide training and mentorship to junior sales team members.
• Resolve customer issues to ensure a positive purchase experience.

Skills

Retail sales

E-commerce

CRM software

Data analysis

Communication

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leading e-commerce platform, is seeking a highly motivated and experienced Senior Retail Sales Specialist to join their dynamic remote team. This role is pivotal in driving sales growth and enhancing customer engagement across various digital channels. You will be instrumental in developing and implementing innovative sales strategies, analyzing market trends, and providing exceptional customer service. As a remote-first organization, we foster a collaborative and supportive environment where your contributions are valued and your professional development is prioritized. The ideal candidate will possess a deep understanding of the retail landscape, a passion for e-commerce, and a proven track record of exceeding sales targets. This is an exciting opportunity to make a significant impact within a forward-thinking company from the comfort of your home office. We are committed to creating a flexible work environment that empowers our employees to achieve their best.

Key Responsibilities

• Develop and execute comprehensive sales strategies to meet and exceed revenue targets for online retail operations.
• Analyze sales data, market trends, and competitor activities to identify new opportunities and areas for improvement.
• Manage and nurture client relationships, providing expert advice and ensuring high levels of customer satisfaction.
• Collaborate with marketing and product teams to align sales efforts with promotional campaigns and new product launches.
• Prepare detailed sales reports and forecasts for senior management, highlighting key performance indicators and actionable insights.
• Stay abreast of the latest e-commerce technologies and best practices to continually optimize sales processes.
• Provide ongoing training and mentorship to junior sales team members, fostering a culture of continuous learning and high performance.
• Proactively identify and resolve customer issues, ensuring a seamless and positive purchasing experience.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; relevant experience will be considered in lieu of a degree.
• Minimum of 5 years of proven experience in retail sales, with a strong focus on e-commerce and online sales environments.
• Demonstrated success in developing and implementing effective sales strategies that have led to significant revenue growth.
• Excellent understanding of digital marketing principles, SEO, and social media marketing as they relate to retail sales.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport with diverse clientele.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Ability to work independently and manage time effectively in a remote setting, demonstrating self-discipline and proactivity.
• Familiarity with online payment gateways and e-commerce platform functionalities.

Benefits

• Competitive annual salary of 85000
• R. Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) policy, including vacation, sick leave, and public holidays.
• Opportunities for professional development, training programs, and career advancement.
• Retirement savings plan with company matching contributions.
• Home office equipment stipend to ensure a comfortable and productive remote work setup.
• Access to cutting-edge e-commerce tools and technologies.
• A supportive and inclusive remote work culture that values work-life balance.