Senior Retail Sales Associate - Pietermaritzburg

Placements24; Pietermaritzburg; On-site; ZAR 77,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Employee discounts

Bonuses

Medical aid

Provident fund

Training programs

Job summary

Placements24 in Pietermaritzburg is seeking a Senior Retail Sales Associate to drive sales, elevate customer experience and lead a small team on the shop floor. You will act as a brand ambassador, ensuring merchandising standards and high service levels.

You will mentor junior staff, manage stock and POS transactions, and participate in regular training to stay ahead of product knowledge and sales strategies.

Qualifications

• 3+ years in retail sales or customer service, with at least 1 year in a senior or leadership capacity.
• Proven track record of meeting or exceeding sales goals.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using POS systems and other retail software.

Responsibilities

• Greet and assist customers in a friendly and professional manner, providing product information and recommendations.
• Drive sales by understanding customer needs and offering suitable solutions.
• Achieve and exceed individual and team sales targets.
• Maintain an organized and visually appealing sales floor, including stocking shelves and arranging displays.
• Process customer transactions accurately and efficiently using the Point of Sale (POS) system.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Assist in opening and closing the store, including cash handling and security procedures.
• Participate in regular product training and team meetings to stay updated on merchandise and sales strategies.
• Provide mentorship and guidance to junior sales staff.
• Contribute to inventory management processes, including stock counts and receiving deliveries.

Skills

Retail sales

Customer service

Leadership

POS systems

Tools

POS systems

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic team in Pietermaritzburg . This role is pivotal in driving sales performance, enhancing customer experience, and providing leadership within the retail environment. As a Senior Associate, you will be instrumental in upholding the store's brand image and operational efficiency. You will work closely with store management to achieve sales targets and maintain high standards of merchandising and customer service. The ideal candidate possesses a deep understanding of retail operations and a proven track record of success in customer-facing roles. This is an exciting opportunity for a dedicated professional looking to advance their career within a respected retail brand. We are committed to fostering a positive and growth-oriented work environment for all our employees. The Pietermaritzburg location offers a vibrant community and a thriving commercial landscape, making it an ideal place to build a lasting career.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner, providing product information and recommendations.
• Drive sales by understanding customer needs and offering suitable solutions.
• Achieve and exceed individual and team sales targets.
• Maintain an organized and visually appealing sales floor, including stocking shelves and arranging displays.
• Process customer transactions accurately and efficiently using the Point of Sale (POS) system.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Assist in opening and closing the store, including cash handling and security procedures.
• Participate in regular product training and team meetings to stay updated on merchandise and sales strategies.
• Provide mentorship and guidance to junior sales staff.
• Contribute to inventory management processes, including stock counts and receiving deliveries.

Requirements

• A minimum of 3 years of experience in a retail sales or customer service role, with at least 1 year in a senior or leadership capacity.
• Proven track record of meeting or exceeding sales goals.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using POS systems and other retail software.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and public holidays.
• A passion for fashion/retail and a keen eye for merchandising.
• Must be reliable, punctual, and have a strong work ethic.
• Ability to stand for extended periods and lift moderate weight.
• Experience in the Pietermaritzburg retail sector is advantageous.

Benefits

• Competitive annual salary of 85000 R.
• Opportunities for professional development and career advancement within a growing company.
• Employee discounts on a wide range of products.
• A supportive and collaborative team environment.
• Regular performance-based incentives and bonuses.
• Contribution towards medical aid and provident fund.
• Comprehensive training programs to enhance your retail skills.
• Potential for further growth into management positions.