Retail Sales Associate - Customer Engagement Specialist

Placements24; Pietermaritzburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive uncapped commission

Career advancement opportunities

Comprehensive product training

Staff discounts on products

Supportive work environment

Brand values customer satisfaction

Job summary

Placements24 is seeking a Retail Sales Associate in Pietermaritzburg, KwaZulu-Natal. You will engage customers, recommend products, and help drive sales while delivering exceptional service.

Join a dynamic retail group that emphasizes fashion and lifestyle products, staff discounts, and career development in a fast-paced store environment.

Qualifications

• Proven experience in a retail sales or customer service role is essential.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to meet sales targets and provide exceptional customer service.
• A passion for fashion, lifestyle products, and delivering outstanding customer experiences.
• Ability to work effectively both independently and as part of a team.
• Basic mathematical skills and proficiency with POS systems.
• Flexibility to work varied shifts, including weekends and public holidays.
• A positive attitude and a professional demeanor.

Responsibilities

• Engage with customers proactively, understand their needs, and provide personalized product recommendations and solutions.
• Achieve and exceed individual and team sales targets through effective selling techniques and exceptional customer service.
• Maintain a high standard of product knowledge, staying updated on new arrivals, promotions, and inventory levels.
• Assist with visual merchandising, ensuring the sales floor is attractive, organized, and well‑stocked at all times.
• Process transactions accurately and efficiently using the point‑of‑sale (POS) system.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner, aiming for first‑contact resolution.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing best practices.
• Participate in store opening and closing procedures as required.

Skills

Retail experience

Customer service

Communication

Active listening

Sales targets

Teamwork

Autonomy

Flexibility

Positive attitude

Fashion interest

Tools

POS systems

Mathematical skills

Job description

About the Role

Our client, a dynamic and customer‑centric retail organization, is seeking a highly motivated and experienced Retail Sales Associate to join their thriving team in Pietermaritzburg, KwaZulu‑Natal . This role is crucial in delivering exceptional customer experiences and driving sales performance. You will be at the forefront of our client's brand, acting as a brand ambassador and ensuring that every customer interaction is positive and memorable. We are looking for individuals who are passionate about retail, possess excellent communication skills, and thrive in a fast‑paced environment. If you are a proactive problem‑solver with a keen eye for detail and a desire to excel in the retail sector, this opportunity is for you.

Key Responsibilities

• Engage with customers proactively, understand their needs, and provide personalized product recommendations and solutions.
• Achieve and exceed individual and team sales targets through effective selling techniques and exceptional customer service.
• Maintain a high standard of product knowledge, staying updated on new arrivals, promotions, and inventory levels.
• Assist with visual merchandising, ensuring the sales floor is attractive, organized, and well‑stocked at all times.
• Process transactions accurately and efficiently using the point‑of‑sale (POS) system.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner, aiming for first‑contact resolution.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing best practices.
• Participate in store opening and closing procedures as required.

Requirements

• Proven experience in a retail sales or customer service role is essential.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to meet sales targets and provide exceptional customer service.
• A passion for fashion, lifestyle products, and delivering outstanding customer experiences.
• Ability to work effectively both independently and as part of a team.
• Basic mathematical skills and proficiency with POS systems.
• Flexibility to work varied shifts, including weekends and public holidays, as per business needs.
• A positive attitude and a professional demeanor.

Benefits

• Competitive salary package with uncapped commission potential.
• Opportunities for career advancement within a growing retail group.
• Comprehensive training programs on product knowledge and sales techniques.
• Staff discounts on a wide range of products.
• A supportive and dynamic work environment.
• Be part of a brand that values customer satisfaction and employee development.