Senior Remote Telecom Field Technician – Support Expert

Placements24; East London; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Remote work

Laptop provided

Dev budget

Global reach

Retirement match

Home office budget

Job summary

Placements24 is seeking a Senior Telecommunications Field Technician for a fully remote role serving East London, Eastern Cape, and surrounding areas. You will troubleshoot, deploy guidance, and remotely support complex telecom infrastructure with minimal on-site presence.

The ideal candidate has 7+ years in telecom field/service roles, deep knowledge of MPLS, BGP, DWDM, LTE, 5G, and Wi-Fi standards, and strong remote diagnostics capabilities, along with excellent communication skills.

Qualifications

• Minimum of 7 years of progressive experience in telecommunications field service or network support, including remote troubleshooting.
• Deep knowledge of MPLS, BGP, DWDM, LTE, 5G, and Wi-Fi standards.
• Proven ability to troubleshoot complex network issues remotely.
• Strong understanding of network security principles and best practices.

Responsibilities

• Provide advanced remote technical support and troubleshooting for telecom networks.
• Diagnose and resolve complex hardware/software issues affecting performance.
• Guide on-site teams through installation, maintenance, and repair procedures.
• Analyze network performance data to identify issues and implement solutions.
• Develop and maintain technical documentation and network diagrams.
• Collaborate with engineering and support to escalate and resolve problems.
• Conduct remote site surveys and plan for upgrades and deployments.
• Ensure remote activities meet SLAs and company standards.
• Stay current with telecom tech and methodologies.
• Participate in on-call rotations for urgent escalations.

Skills

Remote troubleshooting

Telecommunications networks

Network security

Analytical thinking

Strong communication

Education

Bachelor's or higher in Telecommunications, Electrical Engineering, Computer Science, or related field

Tools

Network Monitoring Tools

Diagnostic software

Remote access tech

Job description

Placements24 is seeking a Senior Telecommunications Field Technician for a fully remote role serving East London, Eastern Cape, and surrounding areas. You will troubleshoot, deploy guidance, and remotely support complex telecom infrastructure with minimal on-site presence.

The ideal candidate has 7+ years in telecom field/service roles, deep knowledge of MPLS, BGP, DWDM, LTE, 5G, and Wi-Fi standards, and strong remote diagnostics capabilities, along with excellent communication skills.