Senior Remote IT & Cloud Support Engineer (US Hours)

Netsurit; Johannesburg; On-site; ZAR 446,400 - 669,600; Full time

Benefits offered by this job

Investment in certifications

Career growth opportunities

Supportive work culture

Job summary

Netsurit is seeking a senior Technical Support Engineer for a remote role, responsible for cloud, infrastructure, and security delivery. You will work hands-on with Microsoft 365 and Azure, focusing on complex troubleshooting and client support, primarily for US-based clients.

The position requires 5+ years of experience in IT and MSP environments, strong client-facing skills, and the ability to work US business hours. Join us to innovate in AI-powered solutions.

Qualifications

• 5+ years of experience in IT, infrastructure, or MSP environments.
• Ability to work US hours (4 PM – 1 AM).
• Reliable connectivity and redundant power for remote work.

Responsibilities

• Design and implement cloud, infrastructure, security, and modernization projects.
• Deliver proactive and reactive support across Netsurit's client base.
• Conduct infrastructure and security assessments with recommendations.

Skills

Microsoft Cloud experience

Excellent troubleshooting

Client-facing skills

Strong English communication

Tools

VMware / Hyper-V

Microsoft Azure

FortiGate / Fortinet

Job description

Netsurit is seeking a senior Technical Support Engineer for a remote role, responsible for cloud, infrastructure, and security delivery. You will work hands-on with Microsoft 365 and Azure, focusing on complex troubleshooting and client support, primarily for US-based clients.

The position requires 5+ years of experience in IT and MSP environments, strong client-facing skills, and the ability to work US business hours. Join us to innovate in AI-powered solutions.