Senior Technical Support Engineer (Tier3)
Netsurit
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Job summary
Netsurit, a leader in cloud, security, and AI-driven IT solutions, is seeking a Senior Technical Support Engineer (Tier3). You will design and deliver cloud and infrastructure projects, provide proactive and reactive technical support, and mentor the team.
Embrace AI-enabled workflows and modern platforms to improve client outcomes. Work across Microsoft 365, Azure, virtualization, networking, and security; contribute to automation initiatives and effective IT service management.
Responsibilities
- Design and implement client projects (cloud, infrastructure, security, modernization)
- Deliver proactive and reactive technical support across Netsurit's client base
- Perform infrastructure and security assessments with reporting and recommendations
- Build and maintain high-quality client documentation and policies
- Handle: Service Requests
- Change Management
- Apply ITIL and ITSM best practices
Skills
Tools
Job description
Senior Technical Support Engineer Level 3 (Tier 3)
At Netsurit, we don't just support IT — we enable businesses to grow, scale, and innovate using modern cloud, security, and AI-driven solutions. You'll work with technologies like Microsoft 365, Azure, Microsoft Copilot, automation platforms, and modern infrastructure to help our clients streamline operations, strengthen security, and unlock smarter ways of working.
If you're passionate about cloud, infrastructure, problem-solving, and the future of AI-enabled IT, this role puts you right where strategy meets execution. As part of your application, we'd love to see how you've used AI, automation, or modern cloud technologies to improve systems, processes, or business outcomes.
About Netsurit
Netsurit's mission is to Support the Dreams of the Doers — our clients and our people. We free our customers to focus on their goals by running, securing, and modernizing their IT environments. At the same time, we invest deeply in our people's growth, careers, and ambitions.
- Inc. 5000 Fastest-Growing Private Companies (#305)
- 2024 Global MSP 501 – Top 500 Managed Service Providers
- 27+ years in business, 600+ customers globally
The Role
As an IT Services Consultant, you'll be a senior technical resource delivering:
- High-end cloud, infrastructure, security, and client solutions
- Project delivery, consulting, and complex troubleshooting
- Technical leadership and mentorship within the team
You'll work across Microsoft 365, Azure, virtualization, networking, and security, and increasingly help clients adopt automation and AI-driven workflows.
What You'll Do
- Design and implement client projects (cloud, infrastructure, security, modernization)
- Deliver proactive and reactive technical support across Netsurit's client base
- Perform infrastructure and security assessments with reporting and recommendations
- Build and maintain high-quality client documentation and policies
- Handle:
- Service Requests
- Change Management
- Apply ITIL and ITSM best practices
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