Senior Remote Customer Support Leader

Placements24; Midrand; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Remote work tools

Laptop provided

Bonuses

Job summary

Placements24 is seeking a Senior Remote Customer Support Specialist to join a global tech firm’s virtual team. You will resolve complex issues, mentor junior staff, and contribute to knowledge base improvements in a fully remote setting from your home office in Midrand, Gauteng, ZA.

A mix of channels, strict SLAs, and collaboration with product and engineering teams are expected. The role emphasizes customer-centric service, proactive problem solving, and documenting processes for continuous

Qualifications

• 3–5 years in customer support or technical helpdesk, with at least 1 year in a senior/lead role.
• Experience working in a fully remote or distributed team.
• Excellent verbal and written communication, with ability to explain technical info clearly.

Responsibilities

• Handle high-priority customer inquiries and complex technical issues via multiple channels.
• Investigate root causes and provide timely resolutions.
• Document interactions and resolutions in the CRM system accurately.

Skills

Remote work

Communication

Problem-solving

CRM experience

Mentoring

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Salesforce

Zendesk

Job description

Placements24 is seeking a Senior Remote Customer Support Specialist to join a global tech firm’s virtual team. You will resolve complex issues, mentor junior staff, and contribute to knowledge base improvements in a fully remote setting from your home office in Midrand, Gauteng, ZA.

A mix of channels, strict SLAs, and collaboration with product and engineering teams are expected. The role emphasizes customer-centric service, proactive problem solving, and documenting processes for continuous