Remote Fintech Customer Success Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote working arrangement

Flexible hours

Competitive salary

Learning and development opportunities

Collaborative remote team culture

Company-sponsored training and/workshp

Job summary

Placements24 in South Africa seeks a Customer Success Specialist to join a remote fintech team supporting clients from Nelspruit, Mpumalanga. You will manage a portfolio, onboard new clients, monitor health, and act as a trusted advisor to maximize value.

The role offers fully remote work with flexible hours, a competitive salary, and ongoing learning opportunities as you help drive client retention and growth.

Qualifications

• Proven experience in customer success, account management, or similar client-facing roles in fintech/SaaS.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach.

Responsibilities

• Manage a portfolio of client accounts, fostering strong, long-term relationships.
• Onboard new clients, ensuring smooth transition and understanding of our platform.
• Proactively monitor client health and engagement, identifying churn risks.
• Provide ongoing support and guidance to clients, helping them maximize value.
• Conduct regular business reviews with clients to discuss goals and solutions.
• Gather client feedback to inform product development and service improvements.
• Act as the voice of the customer internally, advocating for their needs across departments.
• Identify opportunities for clients to expand their use of our platform or services.

Skills

Communication skills

Account management

Analytical thinking

Data-driven approach

Relationship building

Education

Bachelor's degree in Business/Finance or equivalent

Tools

CRM software

Job description

Placements24 in South Africa seeks a Customer Success Specialist to join a remote fintech team supporting clients from Nelspruit, Mpumalanga. You will manage a portfolio, onboard new clients, monitor health, and act as a trusted advisor to maximize value.

The role offers fully remote work with flexible hours, a competitive salary, and ongoing learning opportunities as you help drive client retention and growth.