Remote Fintech Client Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Private health insurance

Retirement fund contribution

Regular performance bonuses

Company-provided laptop

Monthly home office stipend

Professional development opportunities

Job summary

Placements24 is seeking a Remote Client Support Specialist to join a dynamic fintech startup. You will be the primary contact for clients, addressing queries, troubleshooting platform issues, and guiding users through features.

This is a remote role with a focus on timely, empathetic, and accurate support across digital channels. The ideal candidate has proven experience in customer support, strong communication skills, and the ability to work independently in a fast-paced, remote environment.

Qualifications

• Proven experience in a customer support, helpdesk, or client service role.
• Strong written and verbal communication skills.
• Bachelor's degree or equivalent in a relevant field.

Responsibilities

• Provide customer support via email, chat, and video calls.
• Troubleshoot issues related to payments and platform features.
• Document interactions and resolutions in CRM.
• Escalate complex problems to specialized teams when needed.
• Maintain up-to-date knowledge of product offerings and policies.
• Achieve KPIs for response times, resolution rates, and satisfaction.

Skills

Customer support

Written & verbal communication

Remote work

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM systems

Customer support software

Remote collaboration tools

Job description

Placements24 is seeking a Remote Client Support Specialist to join a dynamic fintech startup. You will be the primary contact for clients, addressing queries, troubleshooting platform issues, and guiding users through features.

This is a remote role with a focus on timely, empathetic, and accurate support across digital channels. The ideal candidate has proven experience in customer support, strong communication skills, and the ability to work independently in a fast-paced, remote environment.