Senior Remote Customer Support Lead

Placements24

Pietermaritzburg

Hybrid

ZAR 360,000 - 540,000

Full time

20 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Remote work infra support

Professional development

Career advancement

Virtual team environment

Cutting-edge support tools

Job summary

Placements24 is seeking a Senior Remote Customer Support Specialist to join our client's remote-first tech solutions team in South Africa. The role emphasizes advanced problem-solving, stakeholder communication, and independent handling of complex inquiries to ensure client satisfaction.

You will mentor junior agents, contribute to knowledge bases, and collaborate with product and engineering teams to drive service excellence while maintaining a flexible, remote work setup across SA.

Qualifications

3–5 years in customer support or helpdesk.
At least 1 year in a senior or lead capacity.
Clear, concise solutions and strong communication.
Proficient in Zendesk, Salesforce, and ticketing platforms.
Remote-work ready with solid IT knowledge.

Responsibilities

Provide advanced technical and non-technical support via email, phone, and live chat.
Troubleshoot and resolve issues efficiently with professionalism.
Document interactions and resolutions in the CRM system.
Identify trends and feed feedback to product/engineering teams.
Mentor junior agents and share best practices.

Skills

Customer support

Senior lead

Technical troubleshooting

English communication

Remote work

Independent work

Problem solving

Tools

Zendesk

Salesforce

Ticketing systems

Job description

You will mentor junior agents, contribute to knowledge bases, and collaborate with product and engineering teams to drive service excellence while maintaining a flexible, remote work setup across SA.

Get your free, confidential resume review.

or drag and drop your file here.