Senior Fintech Support Leader - Remote

Placements24; Randburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Comprehensive health benefits

Generous paid time off

Career growth and leadership developm­

Fully remote work environment

Professional development stipends

Job summary

Placements24 is assisting a pioneering fintech company in recruiting a Senior Customer Support Lead for their fully remote operations. In this pivotal leadership role you will guide a team of support professionals, shape customer experience, and drive continuous improvement in processes across the organization.

You should have at least 5 years in customer support with 2+ in leadership, strong remote team management, excellent communication, and hands-on with CRM and helpdesk tools.

Qualifications

• Minimum of 5 years in customer support, with at least 2 years in a leadership or supervisory role.
• Demonstrated ability to lead and motivate a remote team effectively.
• Exceptional communication, problem-solving, and conflict-resolution skills.
• Proven experience with CRM systems and helpdesk software.

Responsibilities

• Lead, mentor, and manage a team of customer support representatives in a remote setting.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor team performance, set KPIs, and provide regular feedback and coaching.
• Oversee the resolution of complex customer issues and escalations.
• Analyze support data to identify trends, areas for improvement, and opportunities for process optimization.

Skills

Leadership

Remote team management

Communication

Data-driven

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM software

Helpdesk software

Remote collaboration tools

Job description

Placements24 is assisting a pioneering fintech company in recruiting a Senior Customer Support Lead for their fully remote operations. In this pivotal leadership role you will guide a team of support professionals, shape customer experience, and drive continuous improvement in processes across the organization.

You should have at least 5 years in customer support with 2+ in leadership, strong remote team management, excellent communication, and hands-on with CRM and helpdesk tools.