Senior Remote Field Service Tech - Industrial Automation

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Professional development

Remote work allowance

Company laptop

Mobile phone

Diagnostic software access

Job summary

Placements24 is seeking a Senior Field Service Technician for a fully remote role across South Africa. You will diagnose, repair and support advanced industrial automation systems from a home office, delivering remote service to client sites.

Mentor junior technicians, assist with installation and commissioning, and perform remote preventive maintenance while coordinating spare parts and documented reports.

Qualifications

• Minimum 5 years in field service or technical support in industrial automation.
• Experience with PLCs, robotics, or complex machinery.
• Strong diagnostic and remote support capabilities.

Responsibilities

• Diagnose and repair electromechanical systems remotely via diagnostics.
• Provide expert guidance during installation, commissioning and maintenance.
• Perform remote preventative maintenance and system checks.
• Manage spare parts and coordinate delivery for on-site interventions.
• Generate detailed service reports and recommendations.
• Collaborate with engineering for product feedback and improvements.
• Keep up with latest automation technologies and service practices.
• Participate in on-call remote support rotations.
• Document activities in the CRM system.

Skills

PLC programming

Remote diagnostics

Industrial automation

Schematic reading

Customer communication

Education

National Diploma in Electrical Engineering

Tools

Diagnostics software

Industrial protocols (TCP/IP)

Job description

Placements24 is seeking a Senior Field Service Technician for a fully remote role across South Africa. You will diagnose, repair and support advanced industrial automation systems from a home office, delivering remote service to client sites.

Mentor junior technicians, assist with installation and commissioning, and perform remote preventive maintenance while coordinating spare parts and documented reports.