Remote Field Support Engineer — Industrial Automation

Placements24; East London; Hybrid; ZAR 800.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Private medical insurance and short/di

Disability coverage

Home office allowance

Learning opportunities

Flexible remote working schedule

Retirement savings plan

Zusammenfassung

Placements24 is seeking a seasoned Remote Field Support Engineer to join its technical services division. The role is fully remote within South Africa, and you will be the primary remote expert for automation systems worldwide.

You will troubleshoot PLCs, robotics, and SCADA, guide client personnel, document activities, and collaborate with engineering teams. The position rewards technical excellence, independence, and a remote-first work culture.

Qualifikationen

• Bachelor's degree in Electrical Engineering, Mechatronics, Computer Science, or related field.
• 7+ years of experience in industrial automation support, field service, or systems integration.
• Deep knowledge of PLC programming and troubleshooting with Siemens or Rockwell.
• Experience with robotics (KUKA, ABB, FANUC) and SCADA/HMI software.
• Proficiency in industrial networking protocols like Ethernet/IP, Profinet, Modbus.

Aufgaben

• Provide remote technical support and troubleshooting for industrial automation systems (PLCs, HMIs, Robotics, SCADA).
• Diagnose hardware, software, and network issues using remote tools and diagnostics.
• Guide on-site client personnel through troubleshooting and repair procedures remotely.
• Analyze system performance data and identify optimization opportunities.
• Document support activities and resolutions in the CRM system.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Develop and maintain technical documentation and FAQs.
• Monitor client systems and recommend preventive maintenance.
• Conduct remote training sessions for client staff on system operation.

Kenntnisse

Industrial automation

PLC programming

Remote support

Networking protocols

Robotics

SCADA

Ausbildung

Bachelor's degree in Electrical Engineering, Mechatronics, Computer Science, or related field

Tools

Siemens PLCs

Rockwell Automation

KUKA/ABB/FANUC robotics

Ethernet/IP/Profinet/Modbus

Jobbeschreibung

Placements24 is seeking a seasoned Remote Field Support Engineer to join its technical services division. The role is fully remote within South Africa, and you will be the primary remote expert for automation systems worldwide.

You will troubleshoot PLCs, robotics, and SCADA, guide client personnel, document activities, and collaborate with engineering teams. The position rewards technical excellence, independence, and a remote-first work culture.