Senior Remote Field Installation Technician

Fidelity Services Group; South Africa; Remote; ZAR 550,000 - 750,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance

Paid time off & holidays

Professional development

Remote work setup support

Collaborative remote team

Retirement savings plan

Job summary

Fidelity Services Group is seeking a Senior Field Installation Technician to work remotely from a home office, supporting the installation and maintenance of complex systems across client sites. This role emphasizes remote diagnostics, problem solving, and collaboration with on‑site teams to ensure smooth deployments and high system reliability.

The ideal candidate has extensive knowledge of electronic systems, network infrastructure, and CRM/ticketing tools, with at least 5 years in a related

Qualifications

• Minimum 5 years in field installation or similar role.
• Strong remote diagnostics and troubleshooting experience.
• Familiarity with CRM and ticketing systems.

Responsibilities

• Remotely manage and oversee the installation and configuration of specialized equipment and systems.
• Provide expert‑level technical support and troubleshooting assistance to on‑site installation teams.
• Diagnose hardware and software issues, developing and implementing effective solutions.
• Document all installation processes, troubleshooting steps, and resolutions in a comprehensive manner.
• Conduct remote diagnostics and testing to ensure optimal system performance and identify potential issues before they impact operations.
• Collaborate with engineering and product development teams to provide feedback on product performance and installation challenges.
• Maintain detailed records of all service requests and their resolutions within the company's CRM system.
• Adhere to all company safety protocols and installation best practices, even when working remotely.
• Train and mentor junior technicians on advanced installation techniques and troubleshooting methodologies.

Skills

Remote work

Diagnostics

Electrical systems

Network infrastructure

Troubleshooting

Tools

CRM systems

Ticketing systems

Job description

Fidelity Services Group is seeking a Senior Field Installation Technician to work remotely from a home office, supporting the installation and maintenance of complex systems across client sites. This role emphasizes remote diagnostics, problem solving, and collaboration with on‑site teams to ensure smooth deployments and high system reliability.

The ideal candidate has extensive knowledge of electronic systems, network infrastructure, and CRM/ticketing tools, with at least 5 years in a related