Senior Remote Caregiver Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance

Retirement savings plan

Continuous online training and career/

Career advancement opportunities

Generous paid time off

Job summary

Placements24 seeks an experienced Remote Caregiver Support Coordinator to support a nationwide network of home-based caregivers from a home office. You will ensure access to training, emotional support, and logistical assistance for caregivers serving clients across South Africa, including the Eastern Cape region.

The role requires a background in social care, nursing, or related field, with proven remote support and coordination experience.

Qualifications

• Diploma or Degree in Nursing, Social Work, Psychology, or related field.
• Minimum of 4 years in direct caregiving, supervision, or similar support role.
• Experience in remote support or distributed teams.
• Strong communication, listening and interpersonal skills.
• Proficiency with video conferencing and online collaboration tools.

Responsibilities

• Provide remote, one-on-one support and guidance to home-based caregivers.
• Conduct virtual check-ins and performance feedback sessions with caregivers.
• Assist caregivers with navigating challenges related to client care and personal well-being.
• Organise and facilitate online training sessions and webinars for caregiver development.
• Maintain accurate records of caregiver support interactions, training, and certifications.
• Act as a liaison between caregivers, clients' families, and the management team.
• Troubleshoot issues related to care delivery and provide timely solutions.
• Promote a positive and supportive caregiver community through virtual channels.
• Stay updated on best practices in home care and caregiver support.
• Contribute to the development of remote support resources and protocols.

Skills

Communication

Video conferencing

Time management

Independent work

Empathy

Multitasking

Education

Nursing

Social Work

Psychology

Tools

Zoom

Teams

CRM systems

Microsoft Office

Job description

Placements24 seeks an experienced Remote Caregiver Support Coordinator to support a nationwide network of home-based caregivers from a home office. You will ensure access to training, emotional support, and logistical assistance for caregivers serving clients across South Africa, including the Eastern Cape region.

The role requires a background in social care, nursing, or related field, with proven remote support and coordination experience.