Remote Caregiver Support Coordinator

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance

Retirement savings plan

Continuous online training and career/

Career advancement opportunities

Generous paid time off

Job summary

Placements24 seeks an experienced Remote Caregiver Support Coordinator to support a nationwide network of home-based caregivers from a home office. You will ensure access to training, emotional support, and logistical assistance for caregivers serving clients across South Africa, including the Eastern Cape region.

The role requires a background in social care, nursing, or related field, with proven remote support and coordination experience.

Qualifications

• Diploma or Degree in Nursing, Social Work, Psychology, or related field.
• Minimum of 4 years in direct caregiving, supervision, or similar support role.
• Experience in remote support or distributed teams.
• Strong communication, listening and interpersonal skills.
• Proficiency with video conferencing and online collaboration tools.

Responsibilities

• Provide remote, one-on-one support and guidance to home-based caregivers.
• Conduct virtual check-ins and performance feedback sessions with caregivers.
• Assist caregivers with navigating challenges related to client care and personal well-being.
• Organise and facilitate online training sessions and webinars for caregiver development.
• Maintain accurate records of caregiver support interactions, training, and certifications.
• Act as a liaison between caregivers, clients' families, and the management team.
• Troubleshoot issues related to care delivery and provide timely solutions.
• Promote a positive and supportive caregiver community through virtual channels.
• Stay updated on best practices in home care and caregiver support.
• Contribute to the development of remote support resources and protocols.

Skills

Communication

Video conferencing

Time management

Independent work

Empathy

Multitasking

Education

Nursing

Social Work

Psychology

Tools

Zoom

Teams

CRM systems

Microsoft Office

Job description

About the Role

Our client, a leading national provider of home-based care services, is seeking a motivated and experienced Remote Caregiver Support Coordinator to join their fully remote team. This position is critical in providing essential support, guidance, and resources to a network of caregivers across South Africa, particularly those serving clients in the Eastern Cape and beyond. You will be responsible for ensuring caregivers have the training, emotional support, and logistical assistance they need to provide high-quality care. This is an exceptional opportunity to contribute to the well-being of both caregivers and the individuals they support, all from the comfort of your home office. The ideal candidate will have a background in social care, nursing, or a related field, with proven experience in remote support and coordination. Your role will be central to maintaining a strong, supportive caregiver network that upholds our client's commitment to excellence in home-based care.

Key Responsibilities

• Provide remote, one-on-one support and guidance to home-based caregivers.
• Conduct virtual check-ins and performance feedback sessions with caregivers.
• Assist caregivers with navigating challenges related to client care and personal well-being.
• Organise and facilitate online training sessions and webinars for caregiver development.
• Maintain accurate records of caregiver support interactions, training, and certifications.
• Act as a liaison between caregivers, clients' families, and the management team.
• Troubleshoot issues related to care delivery and provide timely solutions.
• Promote a positive and supportive caregiver community through virtual channels.
• Stay updated on best practices in home care and caregiver support.
• Contribute to the development of remote support resources and protocols.

Requirements

• Diploma or Degree in Nursing, Social Work, Psychology, or a related healthcare/social care field.
• Minimum of 4 years of experience in direct caregiving, caregiver supervision, or a similar support role.
• Demonstrated experience in providing remote support or managing distributed teams.
• Excellent communication, active listening, and empathetic interpersonal skills.
• Proficiency in video conferencing tools (e.g., Zoom, Teams) and online collaboration platforms.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Ability to work independently and proactively in a remote setting.
• Familiarity with home care services and the challenges faced by caregivers.
• Tech-savvy with good computer literacy (Microsoft Office Suite, CRM systems).
• A genuine commitment to supporting caregivers and improving home-based care services.

Benefits

• Our client offers a competitive salary and a fully remote work arrangement, providing excellent flexibility and work-life balance.
• We provide comprehensive health insurance and a retirement savings plan.
• You will have access to continuous online training and professional development opportunities.
• This role allows you to make a significant impact nationwide while working from your home base, offering flexibility irrespective of your geographical location, including support for those previously based in or interested in the Eastern Cape.
• We also offer generous paid time off and a supportive virtual team environment.
• Opportunities for career advancement within our expanding remote operations are available.