Senior Platform & Compute Engineer - 24/7 On-Call Contract

Boardroom Appointments; Cape Town; On-site; ZAR 1,000,000 - 1,300,000; Full time

Job summary

Boardroom Appointments seeks a Senior Platform and Compute Engineer in Cape Town for a 12-month contract. You will maintain service availability, monitor alerts, and drive infrastructure deployments while providing senior-level technical support to key customers.

Required certifications include AZ-305, VMware VCP/DCV, Dell/HPE server certifications and ITIL Foundation. Expect on-call duties and active client engagement to ensure performance and reliability.

Qualifications

• Graduate or qualified by experience with preferred certs listed above.
• Certifications demonstrate expertise in cloud, virtualization and enterprise infrastructure.
• Experience with large-scale platform and compute environments is desirable.

Responsibilities

• Maintain service availability and proactive monitoring for customers.
• Lead engineering efforts and act as primaryEscalation point for incidents.
• Collaborate with solutions team for new services and improvements.
• Perform change management, root-cause analysis and RCA.
• Provide technical consultancy via video or onsite meetings.
• Participate in on-call rotation to support 24/7 incidents.
• Keep customer documentation accurate and up to date.

Education

AZ-305 (Microsoft Certified: Azure Solutions Architect Expert)

VCP / DCV (VMware) 6.x/7.x/8.x

Dell EMC Certifications

Dell Server Certifications

HPE Server Certifications

ITIL Foundation

Tools

VMware vSphere

Microsoft Hyper-V

Azure IaaS

Windows Server Administration

Job description

About the job Senior Platform and Compute Engineer

Senior Platform and Compute Engineer - 12 MonthContract

Role Responsibilities

Maintain service availability for customers by:

Performing routine maintenance

Proactively monitoring alerts and status changes

Perform project-related duties for new and changing infrastructure deployments as required.

Regularly update customers on the progress of incidents, problems, and changes via telephone and email.

Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.

Complete customer Change Requests, including:

Impact and risk analysis

Implementation (including out-of-hours where required)

Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.

Provide senior-level technical assistance when Tier 1 efforts have not resolved incidents.

Identify and implement practical technical solutions without compromising commercial viability.

Stay current and certified in relevant technologies.

Capture recurring faults and perform root cause analysis.

Proactively identify and act on fault trends.

Act as Lead Engineer for key customers of The Company for support, service transition, and project work.

Participate in the on-call rota to ensure 24/7 support availability and respond to out-of-hours calls within SLA timeframes.

Attend the Change Advisory Board for customer change requests.

Represent Platform and Compute Support in meetings and internal working groups.

Attend customer meetings to provide technical consultancy (primarily via video conferencing, occasionally onsite).

Visit customer sites for project or support-related activities.

Conduct technical audits for key customers as part of the Service Improvement Process or where issues are identified.

Collaborate with the solutions team to develop new services and proposals.

Keep all customer documentation up to date.

Provide input for customer-facing Technical Incident Reports.

Identify and help close gaps in technical documentation, skills, and knowledge.

Create and maintain accurate technical documentation for customers.

Person Requirements

Qualifications

Graduate or qualified by experience, with preferred certifications including:

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

VMware VCP VCP-DCV 6.x, 7.x, 8.x

Dell EMC

Dell Server certifications (advantageous)

HPE Server certifications (advantageous)

ITIL Foundation

Experience

VMware vSphere 6.x7.x

Microsoft Hyper-V

SAN Fabric Switches: Brocade, Cisco

Server hardware support: Dell, HP, IBM

Azure IaaS cloud administration and support

Administering/troubleshooting Windows Server and associated roles (DNS, Active Directory, AD Connect, etc.)

O365/M365 deployment, migration, and administration

Backup and disaster recovery technologies (e.g., Veeam, Azure Site Recovery)