Platform and Compute Engineer

All jobs; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

All jobs is seeking a Platform and Compute Support Engineer in Cape Town, South Africa. In this role, you'll ensure the smooth running of our cloud services by managing incidents and providing critical support. You'll collaborate with other teams and will be involved in high-impact incidents, requiring both technical expertise and customer-facing skills.

A successful candidate will possess essential Azure and VMware certifications and have experience in troubleshooting and server administration. There is an expectation of shift work, and the ability to communicate clearly with clients is vital.

Qualifications

• 1-2 years of experience in VMware vSphere.
• Experience with Microsoft Azure IaaS.
• Familiarity with Microsoft O365 administration.

Responsibilities

• Support customer’s network and server environments.
• Troubleshoot technical faults and provide fixes to customers.
• Update ticketing system with quality notes.

Skills

VMware vSphere

Microsoft Azure IaaS

Microsoft O365 Administration

Microsoft Server OS administration and troubleshooting

Education

Microsoft Azure Fundamentals (AZ-900)

Microsoft Azure Administrator Associate (AZ-104)

Microsoft 365 Certified: Enterprise Administrator Expert

VMware VCP – VCP-DCV 6.x, 7.x, 8.x

Veeam Certified Engineer

Commvault Certified Professional

ITIL Foundation

Tools

PowerShell

Veeam Backup

Commvault

Job description

ROLE PURPOSE

The Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices and more. As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation, and may work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support. As an engineer in the team, you will be expected to participate in high‑impact, high‑urgency incidents where prompt resolution and root cause analysis is required, and be expected to perform general maintenance based on best practice methods as well as contribute to process improvements.

ROLE RESPONSIBILITIES

• Day‑to‑day support of our customer’s network and server environments.
• Perform project related duties regarding new deployments or development requirements.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating Logicalis ticketing system ServiceNow / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Completing customer environment Change Requests, including impact and risk analysis, implementing out‑of‑hours where required.
• Providing day‑to‑day administration for managed service customers.
• Providing input to customer‑facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Maintaining and updating customer technical documentation.
• Constant knowledge capture and sharing.
• Stay up to date and accredited within current technologies.
• Work with other departments to understand and share technical strategy.
• Work as part of the on‑call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent Operations where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support‑related activities.
• Help identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining technical customer documentation.
• Undertake technical audits for key customers where issues have been identified.

QUALIFICATIONS

• Microsoft Azure Fundamentals (AZ‑900) – (Essential)
• Microsoft Azure Administrator Associate (AZ‑104)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS‑100 and MS‑101)
• VMware VCP – VCP‑DCV 6.x, 7.x, 8.x
• Veeam Certified Engineer
• Commvault Certified Professional
• ITIL Foundation

EXPERIENCE

• Essential (1–2 Years)
  • VMware vSphere
  • Microsoft Azure IaaS
  • Microsoft O365 Administration
  • Microsoft Server OS administration and troubleshooting
• Desirable (Any)
  • Azure AVD
  • Microsoft Hyper‑V
  • Server hardware support such as Dell, HP, IBM
  • Storage system support
  • Experience administering/troubleshooting Linux
  • Scripting knowledge – PowerShell, PowerCLI
  • Veeam Backup
  • Commvault (Metallic in particular)

ADDITIONAL SKILLS/ATTRIBUTES

• A structured and organised approach to complex problem determination and solving.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high‑profile incidents, problems, and changes.
• Ability to communicate, both verbal and written, in a clear and professional manner.
• A detailed and accurate approach to undertaking all duties.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Client‑focused and with a customer care / services mindset.
• Professional & diligent team player but able to work independently and be self‑motivated.
• Enthusiastic, energetic, and confident.
• Light motor vehicle driving licence (Code B) and own reliable transport.
• Ability to obtain security clearance.