Senior Platform and Compute Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 1,000,000 - 1,300,000; Full time

Job summary

Boardroom Appointments seeks a Senior Platform and Compute Engineer in Cape Town for a 12-month contract. You will maintain service availability, monitor alerts, and drive infrastructure deployments while providing senior-level technical support to key customers.

Required certifications include AZ-305, VMware VCP/DCV, Dell/HPE server certifications and ITIL Foundation. Expect on-call duties and active client engagement to ensure performance and reliability.

Qualifications

• Graduate or qualified by experience with preferred certs listed above.
• Certifications demonstrate expertise in cloud, virtualization and enterprise infrastructure.
• Experience with large-scale platform and compute environments is desirable.

Responsibilities

• Maintain service availability and proactive monitoring for customers.
• Lead engineering efforts and act as primaryEscalation point for incidents.
• Collaborate with solutions team for new services and improvements.
• Perform change management, root-cause analysis and RCA.
• Provide technical consultancy via video or onsite meetings.
• Participate in on-call rotation to support 24/7 incidents.
• Keep customer documentation accurate and up to date.

Education

AZ-305 (Microsoft Certified: Azure Solutions Architect Expert)

VCP / DCV (VMware) 6.x/7.x/8.x

Dell EMC Certifications

Dell Server Certifications

HPE Server Certifications

ITIL Foundation

Tools

VMware vSphere

Microsoft Hyper-V

Azure IaaS

Windows Server Administration

Job description

About the job Senior Platform and Compute Engineer

Senior Platform and Compute Engineer - 12 MonthContract

Role Responsibilities

Maintain service availability for customers by:

• Performing routine maintenance
• Proactively monitoring alerts and status changes
• Perform project-related duties for new and changing infrastructure deployments as required.
• Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
• Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.
• Complete customer Change Requests, including:
  • Impact and risk analysis
  • Implementation (including out-of-hours where required)
• Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.
• Provide senior-level technical assistance when Tier 1 efforts have not resolved incidents.
• Identify and implement practical technical solutions without compromising commercial viability.
• Stay current and certified in relevant technologies.
• Capture recurring faults and perform root cause analysis.
• Proactively identify and act on fault trends.
• Act as Lead Engineer for key customers of The Company for support, service transition, and project work.
• Participate in the on-call rota to ensure 24/7 support availability and respond to out-of-hours calls within SLA timeframes.
• Attend the Change Advisory Board for customer change requests.
• Represent Platform and Compute Support in meetings and internal working groups.
• Attend customer meetings to provide technical consultancy (primarily via video conferencing, occasionally onsite).
• Visit customer sites for project or support-related activities.
• Conduct technical audits for key customers as part of the Service Improvement Process or where issues are identified.
• Collaborate with the solutions team to develop new services and proposals.
• Keep all customer documentation up to date.
• Provide input for customer-facing Technical Incident Reports.
• Identify and help close gaps in technical documentation, skills, and knowledge.
• Create and maintain accurate technical documentation for customers.

Qualifications

Graduate or qualified by experience, with preferred certifications including:

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• VMware VCP VCP-DCV 6.x, 7.x, 8.x
• Dell EMC
• Dell Server certifications (advantageous)
• HPE Server certifications (advantageous)
• ITIL Foundation

Experience

• VMware vSphere 6.x7.x
• Microsoft Hyper-V
• SAN Fabric Switches: Brocade, Cisco
• Server hardware support: Dell, HP, IBM
• Azure IaaS cloud administration and support
• Administering/troubleshooting Windows Server and associated roles (DNS, Active Directory, AD Connect, etc.)
• O365/M365 deployment, migration, and administration
• Backup and disaster recovery technologies (e.g., Veeam, Azure Site Recovery)