Senior Operations Lead

Placements24; Stellenbosch; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Medical & retirement benefits

Generous annual leave

Professional development

Hybrid work flexibility

Wellness initiatives

Descripción de la vacante

Placements24 in Stellenbosch is seeking a Senior Operations Lead to oversee daily operations, drive process improvements and ensure regulatory compliance within a dynamic financial services environment. The role reports to senior management and offers a hybrid work arrangement to balance collaboration with independent work.

The ideal candidate will have a Bachelor's degree in Business Administration or Finance, 5–7 years of operations leadership experience, and a proven ability to manage

Formación

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5–7 years of progressive experience in operations management, preferably in financial services.
• Demonstrated experience in process improvement and project management.
• Strong leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in financial operations and relevant software systems.
• Strong understanding of regulatory compliance in the financial industry.
• Effective communication and interpersonal skills.
• Ability to thrive in a Hybrid work environment.
• Detail-oriented with a commitment to quality and accuracy.

Responsabilidades

• Manage and optimize day-to-day operations, ensuring adherence to service level agreements and quality standards.
• Lead and mentor a team of operational specialists, fostering a high-performance culture.
• Develop and implement process improvements to enhance efficiency and reduce operational risks.
• Oversee operational projects, ensuring timely and successful completion.
• Collaborate with stakeholders across departments to identify operational needs and solutions.
• Monitor operational performance and report on key metrics to senior management.
• Ensure compliance with all regulatory requirements and internal policies.
• Contribute to the development and execution of operational strategy.
• Manage vendor relationships related to operational functions.
• Drive initiatives to improve customer satisfaction and operational excellence.

Conocimientos

Leadership

Process Improvement

Project Management

Analytical Thinking

Communication

Regulatory Compliance

Financial Operations

Educación

Bachelor's degree in Business Administration/Finance

Descripción del empleo

About the Role

Our client, a leading financial services institution in **Stellenbosch**, is seeking a highly experienced Senior Operations Lead to enhance its operational efficiency and service delivery. This key management role involves overseeing daily operations, implementing strategic initiatives, and driving process improvements within a dynamic and regulated environment. The ideal candidate will possess strong leadership skills, a deep understanding of financial operations, and a proven ability to manage complex projects and teams. You will collaborate closely with various departments to ensure seamless operations and contribute to the company's strategic objectives. This role offers a **Hybrid** work arrangement, providing flexibility while ensuring essential team collaboration and oversight within the **Stellenbosch** office.

Key Responsibilities

• Manage and optimize day-to-day operations, ensuring adherence to service level agreements and quality standards.
• Lead and mentor a team of operational specialists, fostering a high-performance culture.
• Develop and implement process improvements to enhance efficiency and reduce operational risks.
• Oversee operational projects, ensuring timely and successful completion.
• Collaborate with stakeholders across departments to identify operational needs and solutions.
• Monitor operational performance and report on key metrics to senior management.
• Ensure compliance with all regulatory requirements and internal policies.
• Contribute to the development and execution of operational strategy.
• Manage vendor relationships related to operational functions.
• Drive initiatives to improve customer satisfaction and operational excellence.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5-7 years of progressive experience in operations management, preferably within the financial services sector.
• Demonstrated experience in process improvement and project management.
• Strong leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in financial operations and relevant software systems.
• Strong understanding of regulatory compliance in the financial industry.
• Effective communication and interpersonal skills.
• Ability to thrive in a **Hybrid** work environment.
• Detail-oriented with a commitment to quality and accuracy.

Benefits

• Competitive annual salary of R .
• Performance-based incentives and bonuses.
• Comprehensive medical and retirement benefits.
• Generous annual leave and study leave.
• Opportunities for professional development and career advancement within **Stellenbosch**.
• **Hybrid** work flexibility for better work-life balance.
• Employee assistance program and wellness initiatives.