Senior Operations Leader - Multi-Site Retail & Fuel

Headhunters

East London

On-site

ZAR 1,800,000 - 2,800,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Headhunters seeks a seasoned senior manager to lead a transportation hub, overseeing fuel operations, retail facilities, truck parking and related infrastructure. You will drive strategic plans, profitability and exceptional service levels across multi-site operations.

The role requires extensive experience in senior management within retail/fuel environments, strong financial acumen, and a proven track record in leading large teams and ensuring regulatory compliance.

Qualifications

Matric / Grade 12.
Diploma or Degree in Business Management, Retail Management, Operations Management, Logistics, Supply Chain or a related discipline.
Additional qualifications in Health & Safety, Facilities Management, Retail Fuel Operations or Finance would be advantageous.
Minimum of 10 years' senior management experience within one or more of the following sectors: Retail petroleum and fuel operations; Service stations and truck stop management; Retail or convenience store operations; Logistics, transport depots or fleet operations; Multi-site or multi-department operational management.
Demonstrated experience managing large teams, multiple business units and operational budgets.
Strong commercial and financial management experience, including budgeting, forecasting, cost control and profitability management.
Knowledge of retail POS systems, fuel management systems, CCTV and access control technologies.
Experience using WinBranch, NAMOS and SAP Retail systems.
Advanced Microsoft Office 365 proficiency.
Sound understanding of South African labour legislation and MIBCO regulations.
Strong leadership, organisational, analytical and problem-solving abilities.
Ability to work flexible hours and respond to operational emergencies when required.
High levels of professionalism, integrity and confidentiality.

Responsibilities

Provide overall leadership and direction for all operational areas of the transportation hub.
Oversee the day-to-day management of fuel operations, retail facilities, food outlets, truck parking, accommodation and supporting infrastructure.
Develop and implement operational strategies that improve efficiency, profitability and customer satisfaction.
Ensure the facility consistently delivers world-class service standards.
Manage the overall operational budget and financial performance of the hub.
Monitor revenue, expenditure, profitability and key financial performance indicators.
Drive revenue growth across all business units.
Oversee procurement, cost control, cash management, reconciliations and audit compliance.
Identify new commercial opportunities to maximise facility utilisation and profitability.
Lead, mentor and develop departmental managers and operational teams.
Oversee recruitment, onboarding, training, succession planning and performance management.
Ensure compliance with labour legislation, company policies and MIBCO agreements.
Build and maintain constructive relationships with organised labour, including NUM representatives.
Foster a culture of accountability, safety, teamwork and continuous improvement.
Build strong relationships with transport operators, fleet owners, customers, franchise partners, suppliers and service providers.
Ensure exceptional customer service standards are maintained across the facility.
Resolve customer complaints promptly and professionally.
Liaise with regulatory authorities, municipal departments and industry stakeholders where required.
Oversee inventory management across fuel, retail and food service operations.
Monitor stock levels, ordering, stock rotation and stock takes.
Minimise shrinkage and investigate inventory variances.
Safeguard all company assets and operational equipment.
Manage lease agreements and contractual obligations.
Ensure franchise partners consistently comply with brand and operational standards.
Monitor third-party contractors and service providers to ensure agreed service levels are achieved.
Oversee the effective operation of POS systems, fuel management platforms, CCTV, access control and operational reporting systems.
Ensure compliance with company IT governance, cybersecurity and data protection standards.
Ensure full compliance with all legislative, environmental, health and safety requirements.
Lead internal audits, operational risk assessments and emergency response planning.
Implement proactive risk mitigation and business continuity strategies.
Promote a culture of ethical leadership, governance and regulatory compliance.
Maintain strict confidentiality of company, client and commercial information.
Uphold the highest standards of professionalism, integrity and ethical conduct.
Ensure all company policies, procedures and governance standards are consistently applied throughout the operation.