National Retail Operations Leader - Franchise Growth

MyCareerCraft; Richards Bay; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

MyCareerCraft is seeking a Senior National Retail Operations Manager to lead operations across fuel, retail, and food outlets. You will manage day-to-day activities, build strong relationships with franchisees, and help shape a 5-year growth strategy as a hands-on leader across multiple sites.

You will oversee budgets, sales targets, and stock levels while using data to drive performance and improvements. The role requires travel to sites regularly and strong leadership across regions.

Qualifications

• A completed tertiary qualification.
• Management-level experience in FMCG or retail.
• Strong financial skills – budgets, margins, and reporting.
• Proficient with data, reporting and Excel/Sheets.
• Willingness to travel to sites regularly.

Responsibilities

• Manage daily operations across multiple sites including fuel, retail, and food outlets.
• Grow and maintain relationships with franchisees, suppliers, and customers.
• Meet sales targets and manage budgets, GP margins, and stock levels.
• Use data and reporting to track performance and fix problem areas.
• Lead and develop teams across regions.
• Oversee new store openings, renovations, and expansions.
• Ensure sites follow safety, brand, and franchise standards.

Skills

Leadership

Communication

Problem-solving

Finance

Data reporting

Travel readiness

Education

Tertiary qualification

Tools

Excel/Sheets

SQL/BI tools

Job description

MyCareerCraft is seeking a Senior National Retail Operations Manager to lead operations across fuel, retail, and food outlets. You will manage day-to-day activities, build strong relationships with franchisees, and help shape a 5-year growth strategy as a hands-on leader across multiple sites.

You will oversee budgets, sales targets, and stock levels while using data to drive performance and improvements. The role requires travel to sites regularly and strong leadership across regions.