Senior Motor Claims Assessor

Placements24; Gqeberha; Presencial; ZAR 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Provident fund

Career growth opportunities

Descripción de la vacante

Placements24 seeks a Senior Motor Claims Assessor for its client in Port Elizabeth, Eastern Cape. The role focuses on evaluating motor claim damage, determining liability, and guiding claims from inception to closure with a strong emphasis on accuracy and customer service.

You will oversee complex cases, mentor junior team members, and ensure adherence to policy terms, procedures, and timelines in a fast-paced claims environment.

Formación

• A minimum of 5 years of experience in motor claims assessment or a related field.
• Strong knowledge of vehicle mechanics, repair processes, and insurance procedures.
• Proficiency in using claims assessment software and digital tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations.
• A valid driver's license and willingness to conduct physical inspections.

Responsabilidades

• Assess and evaluate motor vehicle accident damage, providing accurate repair cost estimates.
• Determine liability and coverage based on policy terms and conditions.
• Manage a portfolio of motor claims, ensuring timely and efficient processing.
• Communicate effectively with policyholders, repairers, and other relevant parties.
• Conduct investigations into complex or disputed claims.
• Approve repair invoices and authorize payments.
• Identify potential fraud indicators and escalate suspicious claims.
• Maintain accurate and up-to-date records of all claims activities in Port Elizabeth.
• Mentor and provide guidance to junior claims assessors.

Conocimientos

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Independent work

Team collaboration

Educación

Automotive Engineering

Insurance

Herramientas

Claims assessment software

Digital tools

Descripción del empleo

About the Role

Our client, a reputable insurance company, is seeking a highly experienced Senior Motor Claims Assessor to join their dedicated team in Port Elizabeth . This role is integral to the efficient assessment and settlement of motor vehicle insurance claims. You will be responsible for evaluating damage, determining liability, and managing the claims process from inception to closure, ensuring customer satisfaction and adherence to company standards. The position requires a keen eye for detail, a thorough understanding of vehicle mechanics and repair processes, and excellent communication skills. This is an opportunity to join a respected organization and contribute to its ongoing success in the Eastern Cape region.

Key Responsibilities

• Assess and evaluate motor vehicle accident damage, providing accurate repair cost estimates.
• Determine liability and coverage based on policy terms and conditions.
• Manage a portfolio of motor claims, ensuring timely and efficient processing.
• Communicate effectively with policyholders, repairers, and other relevant parties.
• Conduct investigations into complex or disputed claims.
• Approve repair invoices and authorize payments.
• Identify potential fraud indicators and escal… suspicious claims.
• Maintain accurate and up-to-date records of all claims activities in Port Elizabeth .
• Mentor and provide guidance to junior claims assessors.

Requirements

• A minimum of 5 years of experience in motor claims assessment or a related field.
• Strong knowledge of vehicle mechanics, repair processes, and insurance procedures.
• Proficiency in using claims assessment software and digital tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations.
• A valid driver's license and willingness to conduct physical inspections.
• Experience in managing high volumes of claims efficiently.
• A relevant qualification in Automotive Engineering or Insurance is advantageous.
• Ability to work independently and as part of a team in Eastern Cape .

Benefits

• Our client offers a competitive salary package, comprehensive medical aid, a provident fund, and opportunities for career growth within the insurance sector.
• Employees in Port Elizabeth benefit from a supportive team environment and the chance to work with a company committed to professional excellence and customer service.