Motor Insurance Claims Assessor

Placements24; Gauteng; Hybrid; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Company vehicles

Fuel allowances

Training and development

Job summary

Placements24 in Pretoria seeks an experienced Motor Insurance Claims Assessor to manage motor claim investigations, damage assessments, and approvals in line with policy terms. This hybrid role blends office work with remote case management, requiring precise documentation and strong collaboration with workshops, policyholders, and third parties.

The successful candidate will have solid knowledge of vehicle mechanics, negotiate repair estimates, and maintain accurate claim files while delivering

Qualifications

• Minimum 3 years of experience as a Motor Insurance Claims Assessor or similar.
• Comprehensive knowledge of vehicle mechanics, repair techniques, and parts pricing.
• Understanding of motor insurance policies, terms, and conditions.
• Proven ability to assess vehicle damage accurately and estimate repair costs.
• Excellent negotiation, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in claims management software and MS Office Suite.
• Ability to work independently and manage a caseload effectively in a hybrid work environment.
• Relevant certifications in automotive repair or insurance claims assessment are advantageous.
• A valid driver's license and access to a reliable vehicle for on-site assessments is required.

Responsibilities

• Investigate, assess, and validate motor insurance claims submitted by policyholders.
• Conduct detailed inspections of damaged vehicles to determine the extent of liability and repair costs.
• Negotiate repair estimates with approved workshops and clients.
• Authorize payments for repairs, replacements, or settlements based on policy coverage.
• Maintain accurate and comprehensive claim files, documenting all actions and decisions.
• Liaise with policyholders, witnesses, third-party adjusters, and legal representatives as needed.
• Identify and investigate potential fraudulent claims, escalating concerns as necessary.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Provide clear and timely communication to all parties involved in the claims process.
• Contribute to the continuous improvement of claims handling processes and customer service.

Skills

Motor insurance claims

Negotiation

Investigation

Customer communication

Claims software

Attention to detail

Hybrid work

Education

Automotive repair certification

Insurance claims assessment certification

Tools

MS Office

Claims management software

Vehicle diagnostics tools

Job description

About the Role

Our client, a prominent player in the insurance market, is seeking a diligent and experienced **Motor Insurance Claims Assessor** to join their team in **Pretoria**. This role is central to the accurate and efficient processing of motor vehicle insurance claims, ensuring customer satisfaction and upholding the company's commitment to fair claim settlements. You will be responsible for investigating claims, assessing vehicle damage, negotiating repairs, and authorizing payments in line with policy terms. This hybrid role combines office-based responsibilities with the flexibility of remote work, allowing for efficient case management and team collaboration. The ideal candidate will possess a strong understanding of vehicle mechanics, repair processes, and insurance claims procedures. Your ability to conduct thorough investigations, negotiate effectively, and maintain detailed records will be key to your success. We are looking for an individual who is detail-oriented, customer-focused, and capable of handling a varied caseload with professionalism and integrity. Your contribution will directly impact the perception of our client's service quality and efficiency in the motor insurance sector.

Key Responsibilities

• Investigate, assess, and validate motor insurance claims submitted by policyholders.
• Conduct detailed inspections of damaged vehicles to determine the extent of liability and repair costs.
• Negotiate repair estimates with approved workshops and clients.
• Authorize payments for repairs, replacements, or settlements based on policy coverage.
• Maintain accurate and comprehensive claim files, documenting all actions and decisions.
• Liaise with policyholders, witnesses, third-party adjusters, and legal representatives as needed.
• Identify and investigate potential fraudulent claims, escalating concerns as necessary.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Provide clear and timely communication to all parties involved in the claims process.
• Contribute to the continuous improvement of claims handling processes and customer service.

Requirements

• Minimum of 3 years of experience as a Motor Insurance Claims Assessor or in a similar role.
• Comprehensive knowledge of vehicle mechanics, repair techniques, and parts pricing.
• Understanding of motor insurance policies, terms, and conditions.
• Proven ability to assess vehicle damage accurately and estimate repair costs.
• Excellent negotiation, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in claims management software and MS Office Suite.
• Ability to work independently and manage a caseload effectively in a hybrid work environment.
• Relevant certifications in automotive repair or insurance claims assessment are advantageous.
• A valid driver's license and access to a reliable vehicle for on-site assessments is required.

Benefits

Our client offers a competitive salary, performance incentives, and a comprehensive benefits package including medical aid and a provident fund. The hybrid work arrangement provides flexibility, allowing for a better work-life balance. Employees have access to ongoing training and development opportunities to enhance their skills and career progression within the insurance industry. This role is based in **Pretoria**, offering the chance to work in a dynamic urban center. Join a reputable company that values its employees and invests in their growth and well-being. Further benefits include access to company vehicles for assessment purposes and fuel allowances.