Motor Claims Examiner

Placements24; Gqeberha; Híbrido; ZAR 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and performanceBonu

Medical aid and retirement fund

Training and development in claims

Hybrid work flexibility

Exposure to wide range of motor claims

Stable employment with reputable insur

Descripción de la vacante

Placements24 in Port Elizabeth seeks a diligent Motor Claims Examiner to join our claims team in a hybrid role balancing office collaboration with remote work. You will assess motor vehicle insurance claims, investigate details, determine liability, and authorize payments in line with policy terms.

The ideal candidate has 3+ years of motor claims experience, strong analytical skills, excellent customer service, and proficiency with claims software and MS Office.

Formación

• Minimum 3 years of experience in motor vehicle claims examination or assessment.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Responsabilidades

• Receive, register, and investigate motor insurance claims thoroughly.
• Assess vehicle damage, review repair estimates, and determine coverage.
• Evaluate liability based on reports, statements, and policy details.
• Approve or deny claims based on policy terms and investigation findings.
• Communicate claim status and requirements clearly to policyholders and third parties.
• Authorize payments for approved claims and manage repairer relationships.
• Identify potential fraudulent claims and escalate for further investigation.
• Maintain accurate records of all claims processed.
• Ensure compliance with company procedures and relevant legislation.

Conocimientos

Analytical skills

Problem solving

Decision making

Communication

Customer service

Herramientas

Claims management software

Microsoft Office

Descripción del empleo

About the Role

Our client is seeking a diligent and experienced Motor Claims Examiner to join their team in Port Elizabeth, Eastern Cape . This hybrid role offers a balance between office-based collaboration and remote work flexibility. You will be responsible for the efficient and fair assessment and processing of motor vehicle insurance claims. This involves investigating claim details, assessing damage, determining liability, and authorizing payments in line with policy terms and conditions. The ideal candidate will possess strong analytical skills, a keen eye for detail, and excellent customer service abilities. You will play a vital role in ensuring our client’s commitment to prompt and accurate claim resolution for their policyholders. This position is critical for maintaining client satisfaction and operational efficiency within the claims department. The hybrid arrangement supports a productive and balanced work life.

Key Responsibilities

• Receive, register, and investigate motor insurance claims thoroughly.
• Assess vehicle damage, review repair estimates, and determine the extent of coverage.
• Evaluate liability based on accident reports, witness statements, and policy details.
• Approve or deny claims based on policy terms, conditions, and investigation findings.
• Communicate claim status, decisions, and requirements clearly to policyholders and third parties.
• Authorize payments for approved claims and manage repairer relationships.
• Identify potential fraudulent claims and escalation for further investigation.
• Maintain accurate and up-to-date records of all claims processed.
• Ensure compliance with company procedures and relevant legislation.

Requirements

• Minimum of 3 years of experience in motor vehicle claims examination or assessment.
• Good understanding of motor vehicle mechanics and repair processes.
• Knowledge of insurance policies, particularly motor insurance.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and customer service skills.
• Proficiency in claims management software and Microsoft Office.
• Ability to work effectively both independently and as part of a team.
• Experience with hybrid work models is advantageous.
• Located in or able to commute to Port Elizabeth, Eastern Cape .

Benefits

• Competitive salary and potential for performance bonuses.
• Medical aid and retirement fund benefits.
• Opportunities for further training and professional development in claims handling.
• A supportive team environment with hybrid work flexibility.
• Exposure to a wide range of motor claims scenarios.
• Stable employment with a reputable insurance provider.