Senior Claims Assessor - Vehicle Insurance

Placements24; Midrand; Hybrid; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional development

Wellbeing programs

Job summary

Placements24 is seeking a Senior Claims Assessor for a leading insurance provider in Midrand, Gauteng. You will manage and settle complex motor vehicle claims, assess damages and liabilities, and mentor junior assessors. The role requires deep knowledge of SA insurance law, strong negotiation, and a client-focused service mindset.

Hybrid work arrangement offers collaboration with remote flexibility and opportunities for professional growth within a respected insurer.

Qualifications

• Minimum of 5 years' experience in motor vehicle insurance claims assessment.
• Proven track record of managing complex and high-value claims.
• Strong knowledge of South African insurance law and regulatory requirements.
• Excellent negotiation, communication, and interpersonal skills.

Responsibilities

• Investigate and settle complex motor vehicle insurance claims.
• Assess damages, liabilities, and fraud indicators.
• Negotiate settlements with claimants and third parties.
• Ensure compliance with legislation and company policies.
• Maintain detailed claim files and documentation.
• Mentor junior claims assessors.
• Collaborate with internal and external stakeholders.
• Contribute to continuous improvement of claims handling processes.

Skills

Negotiation

Communication

Analytical thinking

Problem solving

Customer service

Mentoring

Education

Insurance/Law-related degree

Tools

Claims software

MS Office Suite

Job description

About the Role

Our client, a leading insurance provider, is seeking a highly skilled and experienced Senior Claims Assessor to join their dynamic team in **Midrand, Gauteng**. This is a pivotal role responsible for managing and resolving complex motor vehicle insurance claims efficiently and effectively. The ideal candidate will possess a deep understanding of insurance policies, claims handling procedures, and a commitment to delivering exceptional customer service. You will be instrumental in ensuring fair settlements, upholding company standards, and contributing to the overall success of the claims department. This position offers a challenging yet rewarding environment where your expertise will be valued and developed, with opportunities for professional growth within a reputable organization dedicated to excellence in the **insurance** sector.

Key Responsibilities

• Investigate, evaluate, and settle complex motor vehicle insurance claims in accordance with policy terms and conditions.
• Conduct thorough assessments of damages, liabilities, and potential fraud indicators.
• Negotiate settlements with claimants, legal representatives, and third parties.
• Ensure compliance with all relevant legislation, regulations, and company policies.
• Maintain accurate and detailed claim files, documenting all activities and decisions.
• Provide guidance and mentorship to junior claims assessors.
• Liaise with internal departments, external assessors, repairers, and legal counsel as required.
• Contribute to the continuous improvement of claims handling processes and procedures.
• Manage a caseload of claims, ensuring timely resolution and adherence to service level agreements.
• Uphold the highest standards of professionalism and customer service throughout the claims process.

Requirements

• A minimum of 5 years of experience in motor vehicle insurance claims assessment.
• Proven track record of managing complex and high-value claims.
• In-depth knowledge of South African insurance law and regulatory requirements.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in claims management software and MS Office Suite.
• Relevant tertiary qualification in Insurance, Law, or a related field is highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.
• A valid driver's license and willingness to travel occasionally within **Midrand, Gauteng** and surrounding areas.
• Demonstrated ability to mentor and guide junior team members.

Benefits

Our client offers a competitive salary package, comprehensive medical aid and provident fund contributions, and opportunities for continuous professional development and career advancement. Employees also benefit from access to employee wellness programs and a supportive work environment within the vibrant **Gauteng** region. This role offers a **hybrid** working model, blending the benefits of office collaboration with the flexibility of remote work, ensuring a healthy work-life balance.