Senior Medical Spa Operations Manager

Placements24; Pretoria; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health benefits

Performance-based bonuses

Job summary

Placements24 is seeking a Senior Medical Spa Operations Manager in Pretoria to oversee daily spa operations, lead clinicians and admin staff, and drive revenue growth while maintaining the highest standards of safety and client care.

You will manage inventory, policies, and regulatory compliance, partner with medical professionals, and guide staff development in a fast-paced aesthetic clinic environment.

Qualifications

• 5+ years of spa management experience, with senior operations exposure.
• Proven leadership and team development abilities.
• Strong financial acumen including budgeting and P&L reporting.
• Experience driving sales, marketing, and client retention for aesthetics.
• Excellent communication and customer service skills.

Responsibilities

• Oversee all daily operations of the medical spa, including client scheduling, service delivery, and facility maintenance.
• Manage and lead a team of aestheticians, nurses, and administrative staff, providing training, guidance, and performance evaluations.
• Develop and implement operational policies and procedures to ensure efficiency, safety, and regulatory compliance.
• Manage inventory of medical supplies, aesthetic products, and equipment, ensuring optimal stock levels and cost control.
• Drive sales and marketing initiatives to attract new clients and retain existing ones, achieving revenue targets.
• Ensure exceptional client service and satisfaction through consistent monitoring and service recovery.
• Oversee financial management, including budgeting, P&L analysis, and reporting.
• Maintain relationships with medical professionals, vendors, and suppliers.
• Ensure compliance with all health, safety, and licensing regulations specific to medical spas.

Skills

Spa management

Leadership

Budgeting

P&L management

Sales & marketing

Education

Bachelor's degree

Job description

About the Role

Our client, a premier medical spa renowned for its advanced aesthetic treatments and exceptional client care, is seeking a highly experienced and motivated Senior Medical Spa Operations Manager. This critical role is based in **Pretoria** and involves overseeing the day-to-day operations of our state-of-the-art facility, ensuring the highest standards of service, safety, and efficiency. You will be responsible for managing staff, optimizing client flow, overseeing inventory, and driving business development initiatives to enhance revenue and profitability. The ideal candidate possesses a strong background in spa management, a deep understanding of medical aesthetic procedures, and a proven track record in leadership and operational excellence. You will lead a team of dedicated professionals, fostering a positive work environment and ensuring an unparalleled client experience. This is a demanding yet rewarding opportunity to shape the success of a leading establishment in the beauty and wellness industry.

Key Responsibilities

• Oversee all daily operations of the medical spa, including client scheduling, service delivery, and facility maintenance.
• Manage and lead a team of aestheticians, nurses, and administrative staff, providing training, guidance, and performance evaluations.
• Develop and implement operational policies and procedures to ensure efficiency, safety, and compliance with all relevant regulations.
• Manage inventory of medical supplies, aesthetic products, and equipment, ensuring optimal stock levels and cost control.
• Drive sales and marketing initiatives to attract new clients and retain existing ones, achieving revenue targets.
• Ensure exceptional client service and satisfaction through consistent monitoring and service recovery.
• Oversee financial management, including budgeting, P&L analysis, and reporting.
• Maintain relationships with medical professionals, vendors, and suppliers.
• Ensure compliance with all health, safety, and licensing regulations specific to medical spas.

Requirements

• A minimum of 5 years of experience in spa management, with at least 2 years in a senior operational role within a medical spa or similar aesthetic clinic.
• Proven leadership and team management skills with the ability to motivate and develop staff.
• Strong understanding of medical aesthetic treatments, technologies, and associated protocols.
• Excellent financial acumen, including budgeting, P&L management, and reporting.
• Demonstrated experience in sales, marketing, and client retention strategies for aesthetic services.
• Exceptional communication, interpersonal, and customer service skills.
• Knowledge of relevant healthcare regulations and compliance standards.
• Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.
• Certification in aesthetic procedures or related medical fields is a plus.

Benefits

• Our client offers a competitive annual salary, comprehensive health benefits, and performance-based bonuses.
• Enjoy opportunities for professional development and continued education in the fast-paced field of medical aesthetics.
• As a key leader, you will have significant autonomy in managing operations and driving business growth.
• Work within a modern, well-equipped facility and be part of a dedicated and professional team committed to excellence in **Pretoria**.
• We provide a supportive work environment that values innovation and client-centricity.
• This role offers the chance to significantly impact the success and reputation of a leading medical spa.