Medical Spa Operations Manager

Placements24; Durban; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Health benefits

Discounts on spa services and products

Hybrid work flexibility

Professional development

Job summary

Placements24 is seeking a dynamic Medical Spa Operations Manager in Durban to oversee strategic and day-to-day operations of a premier wellness facility. The role blends business acumen with leadership to ensure exceptional client experiences, revenue growth, and high standards of service and clinical excellence.

The position offers hybrid work with on-site Durban presence and remote flexibility, plus opportunities for professional development and advancement in a thriving spa and medical

Qualifications

• Minimum of 5 years of spa/clinic/medical practice management experience.
• Bachelor's degree in Business Administration or Healthcare Management is preferred.
• Strong leadership, budgeting and client service focus required.

Responsibilities

• Develop and implement operational strategies to optimize efficiency, profitability, and client satisfaction.
• Manage all spa operations, including staff scheduling, inventory, and facility upkeep.
• Lead, train, and motivate estheticians, therapists, and admin staff to deliver outstanding service.
• Oversee financial performance including budgeting, revenue forecasting, and cost control for Durban location.
• Ensure compliance with health, safety, and regulatory standards for medical spas in KwaZulu-Natal.
• Drive marketing and sales initiatives to attract and retain clients and monitor KPIs.

Skills

Leadership

Financial acumen

P&L responsibility

Customer service

Marketing

Staff development

Operations management

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Healthcare Management

Tools

Spa management software

Office software

Job description

About the Role

Our client is seeking a dynamic and experienced Medical Spa Operations Manager to oversee the strategic and day-to-day operations of their premier wellness facility in Durban . This role requires a blend of business acumen, leadership skills, and a deep understanding of the medical aesthetics and wellness industry. You will be responsible for ensuring exceptional client experiences, driving revenue growth, managing staff performance, and maintaining the highest standards of service and clinical excellence. The ideal candidate will have a proven track record in managing spa or clinic operations, a passion for client satisfaction, and the ability to foster a positive and productive work environment. This position offers a hybrid work model, allowing for strategic remote work flexibility alongside essential on-site presence to connect with the team and clients in Durban .

Key Responsibilities

• Develop and implement operational strategies to optimize efficiency, profitability, and client satisfaction.
• Manage all aspects of spa operations, including staff scheduling, inventory management, and facility maintenance.
• Lead, train, and motivate a team of estheticians, therapists, and administrative staff to deliver outstanding service.
• Oversee financial performance, including budgeting, revenue forecasting, and cost control measures for the Durban location.
• Ensure compliance with all relevant health, safety, and regulatory standards, including those specific to medical spas in KwaZulu-Natal .
• Develop and execute marketing and sales initiatives to attract new clients and retain existing ones.
• Manage client relations, address concerns, and ensure a consistently high level of customer service.
• Monitor key performance indicators (KPIs) and implement action plans to achieve business objectives.
• Collaborate with external partners and vendors to ensure seamless service delivery.
• Contribute to strategic planning and business development for the spa's expansion.

Requirements

• Minimum of 5 years of experience in spa, clinic, or medical practice management.
• Proven leadership and team management skills, with the ability to inspire and develop staff.
• Strong financial and business management acumen, including P&L responsibility.
• Excellent understanding of medical aesthetics treatments, skincare, and wellness services.
• Demonstrated ability to drive sales and marketing initiatives.
• Exceptional customer service and interpersonal skills.
• Proficiency in spa management software and standard office applications.
• Knowledge of South African healthcare and beauty industry regulations is essential.
• Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.
• Ability to work effectively in both a managed office environment and remotely as part of a hybrid model, connecting to Durban operations.

Benefits

• Competitive salary package with performance-based bonuses.
• Health and wellness benefits.
• Generous discounts on spa services and products.
• Opportunities for professional development and advancement.
• Hybrid work flexibility contributing to work-life balance.
• A stimulating and rewarding work environment in the heart of Durban .