Senior Medical Spa Coordinator & Client Relations Manager

Placements24; Randburg; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Employee discounts

Wellness resources

Supportive team culture

Job summary

Placements24 is helping a leading medical spa in Randburg, Gauteng, find a dynamic Senior Medical Spa Coordinator and Client Relations Manager. You will oversee front-desk operations, manage appointments, and coordinate treatments with medical staff to deliver exceptional client experiences.

The role combines on-site leadership with remote strategic tasks in a hybrid setup. The ideal candidate has 5+ years in spa management or beauty medical aesthetics, strong sales and CRM skills, and the

Qualifications

• Minimum of 5 years in spa management, client relations, or similar role within medical aesthetics or beauty.
• Proven track record in customer service and client relationship management.
• Experience with spa software and CRM systems.
• Excellent communication, interpersonal, and organizational skills.
• Strong sales and marketing acumen.
• Ability to multitask, prioritize and work under pressure.
• Professional demeanor and appearance.
• Understanding of medical spa treatments is advantageous.
• Ability to adapt to a hybrid work environment balancing on-site and remote duties.
• Leadership potential and team motivation ability.

Responsibilities

• Oversee daily spa operations ensuring efficiency and high service standards.
• Manage appointment scheduling optimizing therapist and doctor utilization.
• Serve as primary contact for client inquiries via phone, email, and in-person.
• Greet clients, manage check-in/check-out, and ensure a positive client journey.
• Handle client complaints professionally and seek satisfactory resolutions.
• Promote spa services and packages to drive sales and bookings.
• Maintain client records using the spa's CRM system.
• Coordinate communication between clients, medical staff, and therapists.
• Assist with inventory management and ordering of spa supplies.
• Implement and refine client relations strategies to enhance satisfaction and retention.
• Contribute to marketing efforts and special promotions.
• Manage administrative tasks remotely as required by the hybrid model.

Skills

Spa management

Client relations

CRM systems

Sales & marketing

Communication

Leadership

Multitasking

Tools

Spa software

CRM systems

Job description

About the Role

Our client, a leading medical spa in Randburg, Gauteng, ZA, is looking for a dynamic and experienced Senior Medical Spa Coordinator and Client Relations Manager. This role is pivotal in ensuring the smooth operation of the spa, delivering exceptional client experiences, and managing all aspects of client interaction and retention. The ideal candidate will have a strong background in client relations, sales, and operations within the beauty and wellness or medical aesthetic industry. You will be responsible for overseeing front-desk operations, managing client appointments, handling inquiries, and coordinating treatments with medical staff. This position offers a hybrid work model, requiring regular on-site presence for critical operational and client-facing duties, complemented by remote administrative and strategic responsibilities. You will play a crucial role in enhancing client loyalty and driving the spa's success.

Key Responsibilities

• Oversee daily spa operations, ensuring efficiency and high standards of service.
• Manage the appointment scheduling system, optimizing therapist and doctor utilization.
• Serve as the primary point of contact for client inquiries via phone, email, and in-person.
• Greet clients warmly, manage check-in/check-out procedures, and ensure a positive client journey.
• Handle client complaints and concerns promptly and professionally, seeking satisfactory resolutions.
• Promote spa services, treatments, and packages, driving sales and client bookings.
• Maintain client records accurately and confidentially using the spa's CRM system.
• Coordinate communication between clients, medical practitioners, and therapists.
• Assist with inventory management and ordering of spa supplies.
• Implement and refine client relations strategies to enhance satisfaction and retention.
• Contribute to marketing efforts and special promotions.
• Manage administrative tasks remotely as required by the hybrid model.

Requirements

• Minimum of 5 years of experience in spa management, client relations, or a similar role within the medical aesthetic or beauty industry.
• Proven track record in customer service and client relationship management.
• Experience with spa software and CRM systems.
• Excellent communication, interpersonal, and organizational skills.
• Strong sales and marketing acumen.
• Ability to multitask, prioritize, and work effectively under pressure.
• Professional demeanor and appearance.
• Understanding of medical spa treatments and services is a significant advantage.
• Ability to adapt to a hybrid work environment, balancing on-site and remote duties effectively.
• Leadership potential and the ability to motivate a team.

Benefits

• Our client offers a competitive salary and benefits package.
• This hybrid role provides a structured work environment with the flexibility to work remotely on designated days.
• Opportunities for professional development and training in advanced spa management and client relations are provided.
• Employee discounts on spa services and products are available.
• Our client fosters a supportive and collaborative team culture.
• Access to wellness resources is provided.
• Join a thriving medical spa in Randburg, Gauteng, ZA, and contribute to its continued growth and client satisfaction.