Senior Manager Circus Triangle Mall (Umtata Central)

Pedros Chicken; Oos-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading fast-food chain is seeking an experienced restaurant manager for their new location in Mthatha. You will oversee the overall operation, manage stock control, and ensure quality service while maximizing profitability. The ideal candidate will have a minimum of 3 years experience in restaurant management, strong organizational skills, and a passion for customer service. This role involves training staff, handling customer complaints, and ensuring compliance with health regulations.

Qualifications

• Minimum of 3 years experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills.
• Excellent customer service and communication skills.
• Effective problem-solving skills.

Responsibilities

• Oversee the overall operation of the restaurant/take-away.
• Maintain quality standards and ensure compliance with procedures.
• Manage stock control and purchasing.
• Handle customer complaints and ensure service levels.
• Maximize profitability and motivate staff.
• Conduct staff management and training.
• Ensure compliance with health and safety regulations.
• Manage marketing activities and customer relations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Verbal communication skills

Job description

New Store Opening – Exciting Opportunity

Join the Pedros family as we open our brand-new store in Mthatha. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills