Senior Manager, Customer Service & Global Logistics

JVR Software; Centurion; On-site; ZAR 1,300,000 - 1,500,000; Full time

Job summary

Hire Resolve seeks a senior Customer Services Logistics Manager to lead and shape the South African supply chain strategy, export logistics, and warehousing networks. You will manage a team of service and logistics professionals and drive high standards of customer service across RSA.

This role requires extensive senior leadership experience in mining-related logistics, a strong track record in strategic planning, and deep knowledge of international trade and SA export regulations.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management or Engineering (postgraduate qualifications beneficial).
• Extensive senior-level leadership experience in Supply Chain, Logistics, Export Management and Warehousing within Mining and minerals.
• Strategic vision with proven track record of developing and executing supply chain strategies.
• Leadership to build, lead and develop high-performing teams and foster accountability.
• Export expertise including knowledge of international trade and SA export regulations.
• Customer service management background with commitment to service quality.

Responsibilities

• Drive the strategic vision for South African supply chain operations including export strategies, logistics, and warehouse management.
• Lead, mentor and empower a team of Customer Service and Logistics Specialists in RSA.
• Oversee day-to-day workflows to ensure on-time completion and high customer satisfaction.
• Champion standardization and continuous improvement of key processes.
• Direct complex export operations and oversee multi-site warehousing networks.

Skills

Strategic leadership

Team management

Export expertise

Customer focus

Continuous improvement

Education

Bachelors degree in Logistics/Supply Chain Management/Engineering

Job description

Hire Resolve seeks a senior Customer Services Logistics Manager to lead and shape the South African supply chain strategy, export logistics, and warehousing networks. You will manage a team of service and logistics professionals and drive high standards of customer service across RSA.

This role requires extensive senior leadership experience in mining-related logistics, a strong track record in strategic planning, and deep knowledge of international trade and SA export regulations.