Customer Service and Logistics Manager

JVR Software; Centurion; On-site; ZAR 1,300,000 - 1,500,000; Full time

Job summary

Hire Resolve seeks a senior Customer Services Logistics Manager to lead and shape the South African supply chain strategy, export logistics, and warehousing networks. You will manage a team of service and logistics professionals and drive high standards of customer service across RSA.

This role requires extensive senior leadership experience in mining-related logistics, a strong track record in strategic planning, and deep knowledge of international trade and SA export regulations.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management or Engineering (postgraduate qualifications beneficial).
• Extensive senior-level leadership experience in Supply Chain, Logistics, Export Management and Warehousing within Mining and minerals.
• Strategic vision with proven track record of developing and executing supply chain strategies.
• Leadership to build, lead and develop high-performing teams and foster accountability.
• Export expertise including knowledge of international trade and SA export regulations.
• Customer service management background with commitment to service quality.

Responsibilities

• Drive the strategic vision for South African supply chain operations including export strategies, logistics, and warehouse management.
• Lead, mentor and empower a team of Customer Service and Logistics Specialists in RSA.
• Oversee day-to-day workflows to ensure on-time completion and high customer satisfaction.
• Champion standardization and continuous improvement of key processes.
• Direct complex export operations and oversee multi-site warehousing networks.

Skills

Strategic leadership

Team management

Export expertise

Customer focus

Continuous improvement

Education

Bachelors degree in Logistics/Supply Chain Management/Engineering

Job description

Posted 28 Oct 2026

Employer Hire Resolve Location Tshwane Job type Transport / logistics / warehouse Salary R1 300 000.00 – R1 500 000.00 Per Year Posted 28 Oct 2026

Are you an accomplished, strategic supply chain leader looking for your next career-defining move? A global leader in mineral-based specialty solutions is seeking a highly experienced professional to take on the pivotal role of Customer Services Logistics Manager. Despite the operational title, this is a senior executive leadership position responsible for steering the overall supply chain strategy, managing key export logistics, optimizing warehousing operations, and elevating customer service standards across the region.

Key Responsibilities

• Strategic Leadership: Drive the strategic vision for the South African supply chain operations, aligning export strategies, logistics, and warehouse management with overall business objectives.
• Team Management & Development: Lead, mentor, and empower a team of Customer Service and Logistics Specialists in RSA. Foster a positive work environment, manage staff performance, and provide ongoing guidance to ensure high-quality service delivery for internal and external customers.
• Operational Oversight: Oversee day-to-day workflows to guarantee on-time task completion, optimal operational efficiency, and maximum customer satisfaction.
• Process Standardization & Improvement: Champion continuous improvement initiatives, standardize key processes, and implement best-in-class operational practices.
• Exports & Warehousing: Direct complex export operations and oversee multi-site warehousing networks to ensure seamless distribution and strict compliance.

Requirements

• Qualifications: Bachelors Degree in Logistics, Supply Chain Management or Engineering, Post Graduate qualifications beneficial.
• Experience: Extensive senior-level leadership experience in Supply Chain, Logistics, Export Management, and Warehousing within Mining and minerals.
• Strategic Vision: Proven track record of developing and executing supply chain strategies that drive business growth and operational excellence.
• Leadership Capabilities: Demonstrated ability to build, lead, and develop high-performing teams, manage performance, and cultivate a culture of accountability and continuous improvement.
• Export Expertise: In-depth knowledge of international trade, South African export regulations, and global logistics channels.
• Customer Focus: Strong background in customer service management with a commitment to maintaining exceptional service quality standards.

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Thomas Stacey at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: