Senior Leisure Facility Manager

Placements24; Klerksdorp; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical Aid

Retirement Fund

Professional Development

Paid Leave

Staff Amenities

Job summary

Placements24 is seeking a Senior Leisure Facility Manager to lead the premier facility in Klerksdorp, North West. You will manage daily operations, supervise staff, control budgets, and implement strategies to enhance patron experience and revenue.

The role demands a proactive leader with a strong customer service mindset, excellent communication skills, and the ability to drive continuous improvement in a leisure environment.

Qualifications

• Bachelor's degree in Sports Management, Business Administration, Hospitality Management, or related field.
• 5-7 years of experience in facility management, preferably leisure or sports facilities.
• Proven track record in staff management, budgets, and operations.
• Strong knowledge of health and safety regulations in leisure facilities.
• Excellent leadership, communication, and interpersonal skills.
• Customer service orientation and conflict resolution abilities.
• Proficiency with facility management software and standard office tools.

Responsibilities

• Oversee daily facility operations to ensure a safe, clean, welcoming environment.
• Lead, train, and motivate facility staff including reception, lifeguards, and maintenance.
• Develop and implement policies to improve efficiency and compliance.
• Oversee maintenance, repair, and upkeep of equipment and infrastructure.
• Manage budgets, revenue targets, expenses, and reporting.
• Create marketing strategies to boost facility usage and memberships.
• Ensure health, safety, and environmental regulations are met.
• Handle customer inquiries, complaints, and feedback professionally.
• Plan events and programs to engage patrons and drive utilization.
• Monitor industry trends to continuously improve offerings and operations.

Skills

Leadership

Staff Management

Budget Control

Health & Safety

Customer Service

Communication

Facilities Software

Education

Bachelor's degree in Sports Management

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Tools

FM Software

Job description

About the Role

Our client, a well-established organization in the Leisure & Sports sector, is seeking an experienced and dynamic Senior Leisure Facility Manager to oversee their premier facility in Klerksdorp, North West . This key role demands a proven leader with exceptional operational and management skills, responsible for the day-to-day running of the facility, ensuring a safe, enjoyable, and high-quality experience for all patrons. The Senior Leisure Facility Manager will manage staff, oversee maintenance, control budgets, and implement strategies to enhance facility usage and revenue. The ideal candidate will have a strong understanding of facility operations, a passion for customer service, and the ability to lead a team effectively in the North West region. This is a significant opportunity to contribute to a thriving leisure environment and make a tangible impact on the community. We are looking for a proactive and business-minded individual with a commitment to excellence.

Key Responsibilities

• Manage all aspects of daily facility operations, ensuring a safe, clean, and welcoming environment.
• Supervise, train, and motivate a team of facility staff, including receptionists, lifeguards, and maintenance personnel.
• Develop and implement operational policies and procedures to ensure efficiency and compliance.
• Oversee the maintenance, repair, and upkeep of all facility equipment and infrastructure.
• Manage budgets, including revenue generation targets, expense control, and financial reporting.
• Develop and implement marketing and promotional strategies to increase facility usage and membership.
• Ensure compliance with all health, safety, and environmental regulations.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Plan and execute special events and programs to enhance patron engagement.
• Monitor industry trends and best practices to continuously improve facility offerings and operations.

Requirements

• A Bachelor's degree in Sports Management, Business Administration, Hospitality Management, or a related field.
• Minimum of 5-7 years of experience in facility management, with a significant focus on leisure or sports facilities.
• Proven track record in staff management, budget control, and operational oversight.
• Strong understanding of health and safety regulations pertaining to leisure facilities.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in customer service and conflict resolution.
• Proficiency in facility management software and standard office applications.
• Ability to work flexible hours, including weekends and public holidays.
• A proactive and problem-solving approach to challenges.
• Resident in or willing to relocate to Klerksdorp, North West .

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive medical aid coverage.
• Retirement fund benefits.
• Opportunities for professional development and training.
• Access to facility amenities and programs.
• Paid vacation and sick leave.
• A stable and supportive work environment.