Senior It Systems & Support Specialist

Helderberg Personnel; South Africa; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive health insurance

Retirement benefits

Job summary

Gilbarco Veeder-Root is seeking a Technical Support Specialist to join the IT Helpdesk in a hybrid Pretoria/Johannesburg setup. You will be the primary contact for employees, resolving hardware, software, and network issues and ensuring seamless IT operations across the organisation.

You will diagnose problems, configure systems, and maintain documentation while collaborating with cross‑functional teams to support product rollouts. A strong support mindset and IT proficiency are essential.

Qualifications

• Experience supporting end-users with hardware, software and network issues.
• Nurture prompt and effective IT support for staff.
• Familiar with incident tracking and escalation procedures.

Responsibilities

• Provide first- and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, operating systems, and application software.
• Manage user accounts, permissions, and access to IT systems.
• Document technical procedures, solutions, and user guides.
• Assist with IT asset management and inventory tracking.

Skills

Windows/macOS proficiency

Microsoft Office Suite

Network troubleshooting

Helpdesk ticketing systems

IT certifications (A+/Network+)

Tools

Ticketing systems

Remote support tools

Job description

**JOB TITLE:** Technical Support Specialist
**DEPARTMENT:** Technical Support MEA
**REPORTING TO:** Technical Support Manager MEA
**LOCATION:** Johannesburg, South Africa

**PURPOSE OF POSITION**
The technical support specialist is after sales role for Mining division and responsible to drive operational excellence by delivering end to end technical support (Remote and on-site) to the channel partners, end customers and internal teams within agreed parameters across the complete GVR product portfolio including hardware equipment and software solutions.

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out the SLA stats on a weekly basis.
• Daily management, tracking and monitoring for all the reported issues
• Work closely with internal and external teams to track & resolve the tickets
• Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments
• Develop training material and content for technical trainings to ensure effectiveness of the trainings
• Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards
• Taking ownership of reported issues and seeing problems through to resolution
• Collaborating with cross-functional teams to support product rollouts.

• Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
• Proficiency in SQL and MS Office
• Good understanding of electronic and mechanical equipments/ components
• Good understanding of databases

• 5 years' experience in a similar role
• A high level of technical skillset with ability to grasp new and complex technologies
• Sound understanding of electronic and mechanical controls & operations
• High level of computer literacy.
• Strategic mindset with strong analytical and logical reasoning capabilities
• Ability to comprehend processes, and logically solve problems
• Excellent communication skills, both written and verbal
• Prior experience on mining operations
• Product knowledge on pumps, EMR4, site controllers.

• A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
• Ability to work under pressure and adhere to deadlines in a fast-paced environment
• High attention to detail
• Excellent time management, organization, and planning skills are essential
• Ability to excel in collaborative and cross-functional environment
• Able to prioritise based on the importance of the task at hand
• Take ownership to drive results

WHO IS GILBARCO VEEDER-ROOT, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.

Technical Support Specialist - IT Helpdesk

Our client is seeking a highly skilled and technically proficient Technical Support Specialist to join their IT Helpdesk team in Pretoria. In this role, you will be the primary technical point of contact for employees, providing prompt and effective support for a wide range of hardware, software, and network issues. You will play a crucial part in maintaining seamless IT operations, ensuring productivity across the organization. This hybrid position offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote work, perfect for a dedicated IT professional looking to make a significant impact.

Our client is seeking a highly skilled and technically proficient Technical Support Specialist to join their IT Helpdesk team in Pretoria. In this role, you will be the primary technical point of contact for employees, providing prompt and effective support for a wide range of hardware, software, and network issues. You will play a crucial part in maintaining seamless IT operations, ensuring productivity across the organization. This hybrid position offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote work, perfect for a dedicated IT professional looking to make a significant impact.

About the Role

Our client is seeking a highly skilled and technically proficient Technical Support Specialist to join their IT Helpdesk team in Pretoria. In this role, you will be the primary technical point of contact for employees, providing prompt and effective support for a wide range of hardware, software, and network issues. You will play a crucial part in maintaining seamless IT operations, ensuring productivity across the organization. This hybrid position offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote work, perfect for a dedicated IT professional looking to make a significant impact.

Key Responsibilities

• Provide first- and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, operating systems, and application software.
• Manage user accounts, permissions, and access to IT systems.
• Document technical procedures, solutions, and user guides.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience as a Technical Support Specialist or in a similar IT helpdesk role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and basic network administration.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Excellent analytical and problem-solving skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health insurance and retirement benefits.
• Hybrid work model providing flexibility between office and remote work.