IT Support

Boardroom Appointments; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Boardroom Appointments is seeking a technically minded Support Engineer based in Cape Town for a full-time, in-office role. You will install, configure, and support Linux and Mac laptops, assist a hybrid and international user base, and coordinate hardware, software, and networking issue resolution.

You will administer Google Workspace, contribute to IT security efforts, and engage with vendors for specialised repairs. Strong communication and multitasking are essential.

Qualifications

• Experience with Linux/Mac laptop support and IT infrastructure
• Proficient in troubleshooting hardware, software, and networking issues
• Experience administering Google Workspace and familiarity with cloud solutions (AWS)
• Knowledge of endpoint security and networking fundamentals
• Strong communication, proactive problem-solving, and multitasking abilities
• Based in Cape Town and able to work in-office
• Familiarity with POPI / ISO 27001 is a plus
• CompTIA A+ and/or N+ certifications are advantageous

Responsibilities

• Install, configure and update Linux/Mac laptops
• Provide on-site or remote IT support for a hybrid/international user base
• Repair or coordinate hardware/software/network issues with vendors
• Support authentication systems like Google Workspace and LastPass
• Respond to IT/Cloud support requests and diagnose issues
• Ensure IT infrastructure software is kept up to date

Skills

Interpersonal skills

Written and verbal communication

Analytical thinking

Problem solving

Team player

Stress tolerance

Multi-tasking

Accountability

Proactive

Solution-oriented

Education

Relevant IT Degree/Diploma/Certification

Tools

Google Workspace

LastPass

Job description

We are looking for a technical support engineer that is enthusiastic about all things IT and who is always actively looking for ways to enhance our IT infrastructure by fulfilling not only our current needs but also planning for our future requirements in an ever-changing technology environment, who will be based in our Cape Town Office. This is a full-time in-office position.

Duties and responsibilities:

• Installing, configuring and updating Linux/Mac Laptop computer systems.
• Providing technical support on-site or remotely to a hybrid and international user base.
• Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs.
• Supporting authentication systems such as Google Workspace and LastPass.
• Responding to IT/Cloud support requests.Diagnose software, networking, or hardware issues.
• Ensuring the IT infrastructure system software is up to date.

Qualifications and experience:

• Relevant IT Degree/Diploma/Certification is a plus.
• Experience with Cloud Solutions, ie, AWS
• 2+ years of proven work experience as a technical support engineer on Linux and Vtiger.
• Google workspace suite of applications administration experience.
• Experience with endpoint security.
• Good networking troubleshooting skills.
• Knowledge of computer hardware and networking systems.
• Ability to troubleshoot complex hardware and software issues.
• Familiarity with POPI and ISO 27001 certifications is a plus.
• CompTIA A+ and/or N+ a plus
• Good interpersonal skills.
• Excellent written and verbal communication skills.
• Good proactive, analytical and logical thinking.
• Currently based in Cape Town
• Team-player
• Proactive
• Solution-driven
• Ready to be accountable
• Have a proven multi-tasking record
• Stress-tolerant and great at shifting priorities as demands change