Senior IT Support Officer - Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

Placements24 is seeking a Senior IT Support Officer for their Nelspruit hub. The role focuses on high-level technical support, infrastructure management, and ensuring IT system efficiency in a hybrid work model.

You will lead troubleshooting, manage IT projects, mentor staff, and contribute to strategic IT planning while maintaining security and data integrity across the environment.

Qualifications

• Minimum of 5 years in IT support, system administration, or related role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols, and virtualization technologies.
• Proven experience managing and troubleshooting complex IT environments.
• Strong leadership and mentoring skills.
• Excellent problem‑solving and analytical abilities.
• Proficiency in using IT management and ticketing systems.
• Effective communication and interpersonal skills.
• Ability to work effectively in a Hybrid environment, balancing on-site and remote duties.
• Relevant IT certifications (e.g., MCSE, CCNA) are highly desirable.
• Must be located in or able to commute to Nelspruit, Mpumalanga.

Responsibilities

• Provide advanced technical support for hardware, software, and network infrastructure.
• Manage and maintain servers, workstations, and related IT equipment.
• Troubleshoot and resolve complex IT issues, acting as an escalation point for the support team.
• Oversee the implementation and upgrades of IT systems and software.
• Develop and enforce IT policies, procedures, and security protocols.
• Mentor and guide junior IT support staff, fostering skill development.
• Manage IT assets, including hardware inventory and software licensing.
• Collaborate with vendors and service providers to resolve technical issues.
• Contribute to IT strategy and planning, identifying opportunities for improvement.
• Ensure the security and integrity of all company data and systems.

Skills

Leadership

Mentoring

Problem solving

Communication

Analytical thinking

IT ticketing systems

Hybrid work adaptation

Tools

Windows Server

Linux

Virtualization (VMware/Hyper-V)

IT management software

Job description

About the Role

Our client, a well-established industrial group, is seeking an experienced Senior IT Support Officer to bolster their IT department in Nelspruit, Mpumalanga. This role is critical for overseeing and delivering high-level technical support, managing IT infrastructure, and ensuring the operational efficiency of all IT systems. The ideal candidate will possess extensive knowledge of IT systems, strong leadership capabilities, and a proven ability to resolve complex technical challenges. As a Senior IT Support Officer in Nelspruit, you will lead troubleshooting efforts, manage IT projects, mentor junior staff, and contribute to strategic IT planning. This position offers a Hybrid work arrangement, providing a balance between essential on-site responsibilities and remote flexibility. Your expertise will be instrumental in maintaining the stability and security of our client's IT environment from our Nelspruit hub.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network infrastructure.
• Manage and maintain servers, workstations, and related IT equipment.
• Troubleshoot and resolve complex IT issues, acting as an escalation point for the support team.
• Oversee the implementation and upgrades of IT systems and software.
• Develop and enforce IT policies, procedures, and security protocols.
• Mentor and guide junior IT support staff, fostering skill development.
• Manage IT assets, including hardware inventory and software licensing.
• Collaborate with vendors and service providers to resolve technical issues.
• Contribute to IT strategy and planning, identifying opportunities for improvement.
• Ensure the security and integrity of all company data and systems.

Requirements

• Minimum of 5 years of experience in IT support, system administration, or a related role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols, and virtualization technologies.
• Proven experience with managing and troubleshooting complex IT environments.
• Strong leadership and mentoring skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in using IT management and ticketing systems.
• Effective communication and interpersonal skills.
• Ability to work effectively in a Hybrid environment, balancing on-site and remote duties.
• Relevant IT certifications (e.g., MCSE, CCNA) are highly desirable.
• Must be located in or able to commute to Nelspruit, Mpumalanga.

Benefits

Our client offers a competitive salary, comprehensive medical and retirement benefits, and significant opportunities for professional development and career advancement. The Hybrid work model provides flexibility, and the Nelspruit office offers a modern and functional workspace. Employees benefit from access to advanced training programs and a collaborative team culture. We are committed to providing a rewarding work experience in Nelspruit where your skills and contributions are recognized and valued. Join our IT team in Nelspruit and play a pivotal role in our client's technological success.