Senior IT Helpdesk Technician

Placements24; Randburg; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Private medical insurance

Retirement fund

Performance bonuses

Generous annual leave

Hybrid role

Job summary

Placements24 in Randburg, Gauteng, seeks a Senior IT Helpdesk Technician to lead and enhance the support team. You will handle complex issues, mentor juniors, and contribute to IT strategy in a hybrid setup with strong emphasis on governance and documentation.

The role requires 5+ years in IT support, with leadership experience, and certifications such as MCSE, CCNA or ITIL. A comprehensive benefits package and career growth await.

Qualifications

• Minimum 5 years in IT support with at least 2 years in a senior/lead role.
• Strong knowledge of Windows Server, Active Directory and network infrastructure.
• Experience mentoring junior technicians and providing leadership.

Responsibilities

• Provide advanced technical support for complex hardware, software, and network issues.
• Mentor and guide junior helpdesk technicians, providing training and support.
• Manage and resolve escalated IT support tickets promptly and efficiently.
• Oversee installation, configuration, and maintenance of IT systems and infrastructure.
• Develop and implement IT support policies and procedures.
• Contribute to IT projects, including system upgrades and technology rollouts.
• Maintain comprehensive IT documentation and knowledge base articles.
• Analyze IT performance data to identify areas for improvement and implement solutions.

Skills

Leadership

IT Support

Windows Server

Active Directory

Network troubleshooting

Mentoring

Communication

Education

MCSE

CCNA

ITIL

Tools

ITSM tools

Job description

About the Role

Our client, a leading consulting firm, is seeking an experienced Senior IT Helpdesk Technician to provide advanced technical support and leadership to their support team. This hybrid role, based in Randburg, Gauteng , is essential for maintaining the stability and efficiency of the firm's IT infrastructure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven leadership capabilities. You will be responsible for handling complex IT issues, mentoring junior technicians, and contributing to IT strategy. This is a pivotal role offering significant responsibility and career development opportunities.

Key Responsibilities

• Provide advanced technical support for complex hardware, software, and network issues.
• Mentor and guide junior helpdesk technicians, providing training and support.
• Manage and resolve escalated IT support tickets promptly and efficiently.
• Oversee the installation, configuration, and maintenance of IT systems and infrastructure.
• Develop and implement IT support policies and procedures.
• Contribute to IT projects, including system upgrades and technology rollouts.
• Maintain comprehensive IT documentation and knowledge base articles.
• Analyze IT performance data to identify areas for improvement and implement solutions.

Requirements

• Minimum of 5 years of experience in IT support, with at least 2 years in a senior or lead role.
• In-depth knowledge of Windows Server, Active Directory, and network infrastructure.
• Proficiency in troubleshooting advanced hardware, software, and network issues.
• Strong leadership and mentoring skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Experience with IT asset management and IT service management (ITSM) tools.
• Relevant certifications such as MCSE, CCNA, or ITIL are highly desirable.

Benefits

• Our client offers a highly competitive salary and an extensive benefits package.
• Private medical insurance.
• A retirement fund.
• Performance bonuses.
• A generous annual leave allowance.
• Hybrid role provides flexibility, allowing for a balance between remote work and in-office collaboration in Randburg, Gauteng .
• Employees benefit from continuous professional development opportunities and access to cutting-edge technology.
• Clear pathways for career advancement within a prestigious consulting firm.
• Chance to take on a leadership role and make a significant impact.