IT Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Certifications support

Health insurance

Retirement fund

Access to IT tools

Supportive remote team

Job summary

Placements24 is seeking an experienced IT Support Specialist to provide remote technical support for the Nelspruit region. You will install, configure, and maintain systems, troubleshoot issues, manage Active Directory accounts, and respond to tickets with a focus on security and efficiency.

The role requires 4+ years in IT support, strong Windows and Office skills, and familiarity with virtualization (VMware/Hyper-V).

Qualifications

• Minimum of 4 years of experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Proficiency in managing user accounts and group policies in Active Directory.
• Familiarity with virtualization technologies (VMware, Hyper-V) is an advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for remote support.
• Relevant IT certifications (CompTIA, Microsoft) are highly desirable.
• Must have a reliable internet connection and a dedicated home office space.
• Ability to work independently in a remote setting.

Responsibilities

• Provide comprehensive remote technical support to end-users across departments.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Diagnose and troubleshoot hardware, software, and network issues.
• Manage user accounts, permissions, and access with Active Directory.
• Respond to support tickets and service requests in a timely manner.
• Develop and maintain IT documentation and support guides.
• Assist in managing IT inventory, software licenses, and procurement processes.
• Implement and enforce IT security policies and best practices.
• Provide training and guidance to end-users on IT systems.
• Collaborate with third-party vendors for hardware and software support.

Skills

Windows OS

Active Directory

Remote support

VPN

Networking basics

Tools

VMware

Hyper-V

Office 365

Job description

About the Role

Our client, an international leader in agricultural technology, is seeking an experienced IT Support Specialist to join their team remotely, with a focus on supporting operations in the **Nelspruit, Mpumalanga** region. This role is crucial for maintaining the smooth operation of our client's IT infrastructure, providing technical support to employees, and resolving hardware, software, and network issues. The ideal candidate is self-driven, possesses strong technical acumen, and excels in providing exceptional remote IT support. This is an exciting opportunity to contribute to a global company while enjoying the flexibility of a remote work arrangement.

Key Responsibilities

• Provide comprehensive remote technical support to end-users across various departments.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts, permissions, and access to IT resources using Active Directory.
• Respond to support tickets and service requests in a timely and efficient manner.
• Develop and maintain IT documentation, including system configurations and support guides.
• Assist in managing IT inventory, software licenses, and procurement processes.
• Implement and enforce IT security policies and best practices.
• Provide training and guidance to end-users on IT systems and procedures.
• Collaborate with third-party vendors for hardware and software support.

Requirements

• Minimum of 4 years of experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Proficiency in managing user accounts and group policies in Active Directory.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is an advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective remote support.
• Relevant IT certifications (e.g., CompTIA, Microsoft) are highly desirable.
• Must have a reliable internet connection and a dedicated home office space.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Annual salary of ZAR .
• Fully remote position with flexible working hours.
• Opportunities for professional certifications and development.
• Comprehensive health insurance coverage.
• Contribution to a retirement fund.
• Access to cutting-edge IT tools and technologies.
• Supportive remote team environment.